Customer Service Representative - Eastwood Mall

Cafaro Company; Niles (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Safe Harbor 401(k) retirement plan

Job summary

Eastwood Mall seeks part-time Customer Service Clerks to deliver high-quality service and maintain an organized Guest Services area. You will assist with the Gift Card program, answer inquiries, and help shoppers with mall programs while supporting coworkers and attending team meetings.

Flexibility to work weekdays, evenings, weekends, and holidays is required. The Cafaro Team emphasizes a professional appearance, strong communication, and a positive, can-do attitude in a fast-paced retail

Qualifications

• High school diploma and 1-2 years of customer service or sales experience.
• Strong ability to perform multiple tasks efficiently.
• Excellent communication and computer literacy for relevant software.
• Must be at least 18 years old and maintain a professional appearance.

Responsibilities

• Represent Eastwood Mall by delivering high-quality customer service.
• Maintain a professional and organized Guest Services area with up-to-date materials.
• Respond to inquiries and provide resolutions, assisting with Gift Card and mall programs.
• Support coworkers and participate in team meetings to meet center goals.
• Ensure compliance with all mall policies and procedures.

Skills

Sales background

Communication skills

CardSpot familiarity

Credit card terminals

Age 18+

High school diploma + 1-2 years

Multitasking

Professional appearance

Flexible schedule

Policy compliance

Education

High school diploma

Tools

CardSpot

Job description

We are currently seeking part-time Customer Service Clerks for the Eastwood Mall. We are looking for candidates who are detail-oriented, independent thinkers, and possess a positive 'can-do' attitude.

In This Role, You Will:

• Represent Eastwood Mall by delivering high-quality, efficient customer service.
• Maintain a professional and well-organized Guest Services area, ensuring marketing materials, signage, and displays are up-to-date and relevant.
• Respond to customer inquiries and provide appropriate resolutions, offering assistance with the Gift Card program, retail products, payment options, and other mall programs.
• Provide support to co-workers and other departments as requested by the supervisor; actively participate in team meetings and contribute to achieving the center's goals and projects.
• Ensure compliance with all policies and procedures related to Eastwood Mall programs.

Why You’ll Love Working with Us:

When you join Cafaro you become part of the Cafaro Team and Family. You will work alongside team members to achieve ambitious and exciting goals every day.

As an employee with Cafaro, you will also benefit from the following:

• A Safe Harbor 401(k) retirement plan

Your Qualifications:

• Strong sales background with general mathematical aptitude and computer literacy in relevant software.
• Excellent communication skills with the ability to multitask effectively.
• Ability to learn and operate gift card issuance software (CardSpot).
• Proficient in operating credit card and check authorization terminals.
• Must be at least 18 years of age.
• High school diploma and 1-2 years of customer service or sales experience.
• Strong ability to perform multiple tasks efficiently.
• Articulate, outgoing, and able to maintain a professional, pleasant, and courteous appearance at all times.
• Flexibility to work a varied schedule, including weekdays, evenings, weekends, and holidays.
• Maintain compliance with all company policies and procedures.

Why Cafaro:

For over 75 years, we have been dedicated to bringing high-quality retail developments to communities across America. We understand that the needs and preferences of each market evolve, and we respond by creating vibrant centers that serve as destinations for shopping, dining, and entertainment.

This vision was born from the entrepreneurial spirit of our founders, brothers William M. Cafaro and John Cafaro. Their journey began by developing properties for grocery stores, and in 1949, they established the foundation for what would become a leading force in retail development across the nation.

Today, the Cafaro portfolio boasts over 50 properties, encompassing more than 30 million square feet of developed space across 10 states. The third generation of the Cafaro family now leads the company, with Co-Presidents William A. Cafaro and Anthony Cafaro, Jr., guiding this dynamic organization with their unique talents and vision. While embracing innovation, they remain deeply committed to the values of stability and integrity instilled by their father and grandfather.

​Cafaro’s Mission:

The Cafaro family of companies shall continue our commitment of fiscally managed preservation and growth of our commercial real estate and investment portfolios. Based upon a strategic approach of continuous reinvestment and improvement of our real estate assets and disciplined non real estate asset management and investment, the organization shall maintain its autonomy as a privately controlled family owned business. This commitment recognizes that our people, as an extension of the Cafaro family, constitute our most important resource.

Accordingly, by promoting an environment that values fairness, respect, and recognition, the organization shall endeavor to stimulate amongst its people accountability, personal growth, and self-esteem. The hallmark of the organization shall continue to be characterized by an unparalleled sense of loyalty, pride, dedication, and strong work ethic.

In the tradition of our founders, we shall maintain our present business relationships with honesty, openness, integrity, and credibility. These values shall be the foundation of future relationships as we plan for a future of continued prosperity.It is the policy of the Company to provide Equal Employment Opportunity to all employees and job applicants.