Customer Service Representative - Early Mornings and Weekends 4am-11am

Planet Fitness; Bismarck (ND); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance member experiences. This role involves engaging with potential members, providing exceptional service, and managing front desk operations. You will play a vital part in creating a welcoming atmosphere while addressing member inquiries and ensuring the club remains clean and organized. Join a supportive team that values your contributions and offers numerous benefits, including health insurance and advancement opportunities. If you're passionate about customer service and enjoy helping others, this is the perfect opportunity for you.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Qualifications

• Strong customer service skills and a good work ethic are essential.
• Basic computer proficiency is required for handling member accounts.

Responsibilities

• Greet potential members and provide excellent customer service.
• Handle front desk tasks and assist with member check-ins and inquiries.
• Maintain cleanliness and address member service issues.

Skills

Customer Service Skills

Listening Skills

Problem Solving

Diplomacy

Communication

Education

High School Diploma or equivalent

Tools

Basic Computer Proficiency

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet/meet potential members, providing a great customer experience.
2. Handle front desk related tasks:
1. Answering phone calls in a polite and friendly manner to assist with questions or concerns.
2. Taking info calls and tours.
3. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
3. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
4. Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

1. Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Listening: actively listens to customers, empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
5. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

1. Honesty and good work ethic.
2. Strong customer service skills.
3. Basic computer proficiency.

Physical Demands

1. Standing and walking at least 75% of the shift.
2. Talking in person or on the phone at least 75% of the shift.
3. Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

1. Dollars for Scholars Program.
2. Employee Appreciation Program.
3. Free Membership for self and one family member or friend.
4. Team Member Support Team.
5. Health, Dental and Vision Insurance.
6. Critical Illness Insurance.
7. Short Term Disability Insurance.
8. Accident Insurance.
9. Voluntary Life Insurance.
10. Pet Insurance.
11. HSA.
12. Advancement Opportunities.