Customer Service Representative/Dispatcher/Schedule Coordinator

Mr. Handyman of Snohomish County; Bothell (WA); Hybrid; USD 22,041 - 24,796; Full time

Benefits offered by this job

Earned Paid Time Off

Paid Holidays

Option to work from home 95% of the time

Job summary

A local home improvement service provider in Bothell, WA, is seeking a skilled Customer Service Representative to manage customer interactions and schedule jobs. The ideal candidate will have at least 5 years of customer service experience, including phone sales, and possess strong organizational and communication skills. Responsibilities include converting inquiries to appointments and coordinating field technician schedules. This role offers a competitive compensation of $16-$18 DOE along with the potential for remote work and earning Paid Time Off.

Qualifications

• Minimum of 5 years of customer service experience.
• 2 years phone sales experience.
• Computer proficiency with Windows apps.
• Ability to type while talking to customers, minimum of 50 WPM.

Responsibilities

• Convert incoming inquiries to appointments.
• Manage and optimize field technician schedules.
• Assist existing and potential new customers.

Skills

Customer service experience

Phone sales experience

Organizational skills

Communication skills

Job description

Future Opening: Customer Service Representative/Dispatcher/Schedule Coordinator

We are a locally owned national company that provides professional maintenance, repair and improvements to homes and businesses throughout Snohomish and King County with an emphasis on best-in-class customer service. We are looking for an outstanding Customer Service Representative to discuss and schedule jobs with new and existing customers. This position will require previous sales experience and includes 3 primary responsibilities:

- Sales – converting incoming inquiries to appointments

- Field technician coordination – managing and optimizing field technician schedules

- Customer Service – resolving customer issues, customer follow up, record keeping, etc.

We do not do cold calls or take a hard sales approach. We focus on developing a good rapport with our customers and work to build confidence in the high-quality professional services provided.

Responsibilities to help build long term relationships with customers:

• Assist existing and potential new customers
• Promptly answer customer phone calls
• Quickly respond to customer email inquiries
• Strategically schedule and dispatch jobs throughout the region
• Create, maintain and accurately manage customer records
• Improve the operational performance of the team

Requirements:

• Minimum of 5 years of customer service experience
• 2 years phone sales experience
• Need to live in the Seattle area
• Self‑motivated with a positive, professional attitude and a good phone voice
• A cheerful customer service‑oriented attitude, “we love our customers”
• Outstanding organization and communication skills
• Punctual and dependable
• Consistently thorough and accurate
• A clean, non‑criminal background
• Computer proficiency with Windows apps and a willingness to learn proprietary software
• Ability to type while talking to customers, minimum of 50 WPM but 60 WPM is preferred
• Understanding of residential construction, repair or maintenance is a plus
• Phone and computer will be provided
• PTO – Earned Paid Time Off
• Paid Holidays
• Option to work from home 95% of the time; training will be done in the Mukilteo and Bellevue offices for 4‑6 weeks. After training, you will need to also work out of the Bellevue and Mukilteo office 1 day/month. You will be responsible for transportation to the offices.

We are actively interviewing for this position – Apply today and our hiring manager will follow‑up!

Compensation: $16-$18 DOE

For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer‑focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.

What our brand offers:

Start a career, not just a job

Your knowledge, skills, and experience are valued

Work independently, but not by yourself

Work for a brand with high standards and ethics