Customer Service Representative & Dispatcher – Coachella Valley | Career Growth + Performance B[...]

23 1/2 Hour Home Services INC.; Palm Springs (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the Coachella Valley is seeking a Customer Service Representative and Dispatcher. In this full-time role, you will manage inbound calls, schedule appointments, and ensure effective communication among team members. Ideal candidates will have strong CSR experience and a commitment to delivering exceptional service within a dynamic team environment.

Benefits

Health benefits

401(k) with company match

Paid training

Clear path to advancement

Performance bonuses

Qualifications

• 2+ years of experience in a high-volume CSR, call center, or dispatch role.
• Strong listening skills, positive energy, and professional phone voice.
• Ability to stay calm, focused, and proactive under pressure.

Responsibilities

• Answer inbound calls and respond to web inquiries with energy, empathy, and accuracy.
• Book calls efficiently aiming for a conversion rate of 85%+.
• Log all activity accurately into ServiceTitan.

Skills

Listening skills

Positive energy

Professional phone voice

Attention to detail

Communication

Growth mindset

Team-first attitude

Education

High School Diploma or equivalent

Tools

ServiceTitan

Housecall Pro

Job description

Job Title:
Customer Service Representative & Dispatcher – Coachella Valley | Career Growth + Performance Bonuses

Company:
KC’s 23 ½ Hour Plumbing & Air Conditioning
Serving Coachella Valley Homeowners Since 1980
www.kcs23.com

Location:
On-site | Palm Springs Office

Job Type:
Full-Time | W-2 | CSR + Dispatch Hybrid Role

Pay:
$20–$28+/hour + performance bonuses
(Dependent on experience, skill level, and call booking metrics)

About the Company:
KC’s 23 ½ Hour Plumbing & Air Conditioning is a trusted name in the Coachella Valley, delivering elite service in plumbing, HVAC, and soon-to-be electrical. For over 50 years, we’ve prioritizeddoing the right thing—for homeowners, team members, and the community.

As a CSR/Dispatcher, you are the voice of KC’s. You’re not just answering phones—you’re framing comfort, calming concerns, and coordinating excellence. This role is ideal for someone who thrives in a fast-paced, team-first environment and wants to grow into a leadership path.

Meet the KC’s team: https://www.youtube.com/watch?v=YrDEcxQZo14

What You’ll Do:

• Answer inbound calls and respond to web inquiries with energy, empathy, and accuracy

• Book calls efficiently with goal of 85%+ conversion rate

• Use scripts, confidence framing, and listening skills to guide homeowners toward next steps

• Assign the right technician to the right call based on skill, system age, and opportunity

• Monitor capacity and assist with schedule optimization in real time

• Provide updates to homeowners and technicians during live calls

• Log all activity accurately into ServiceTitan

• Support techs, comfort advisors, and managers with communication flow

• Help maintain a clean, calm, and coachable contact center

Why You’ll Thrive at KC’s:

• Strong base pay + clear bonus plan tied to booking %, accuracy, and right call/right tech

• Fast-paced but positive team culture with coaching and feedback

• Leadership that invests in you and wants you to grow

• Health benefits: Medical, dental, vision, accident, and critical illness

• 401(k) with company match

• Paid training through Lead Ninja & Praxis University modules

• Clear path to Lead CSR or Dispatch Manager roles

What You Bring:

• 2+ years of experience in a high-volume CSR, call center, or dispatch role

• Strong listening skills, positive energy, and professional phone voice

• Ability to stay calm, focused, and proactive under pressure

• Strong attention to detail—accuracy matters

• Familiarity with ServiceTitan, Housecall Pro, or similar software a plus

• Understanding of call booking conversion, dispatch logic, or performance KPIs a big plus

• Excellent written/spoken communication

• A growth mindset and willingness to learn new scripts and systems

• Team-first attitude—you don’t just work well with others, you elevate them

Our Culture: Integrity. Accountability. Encouragement.

At KC’s, you’re not stuck behind a desk—you’re in the heartbeat of the business. We hire based on care, courage, and coachability. If you’re passionate about helping people and want to contribute to a high-performing team, you’ll love it here.

Real Voices from the Office:

“At my last company, I felt like just another call taker. At KC’s, I feel like I’m helping build something that matters.”
— Hana G., CSR/Dispatcher

“I’ve been apart of the KC's family for over 25 years. I retired and came back because I missed my team so much.”
— Tina D. J., CSR/Dispatcher

“It’s not easy work—but it’s meaningful. And we laugh a lot, too.”
— Amber G., CSR/Dispatcher Lead

Schedule:

• Monday to Friday | 8-hour shifts

• Paid holidays, PTO, and sick time

Apply Now:
Click Apply Now to take the first step in your KC’s career.
Know someone amazing? Referral bonuses apply.

KC’s 23 ½ Hour Plumbing & Air Conditioning is an Equal Opportunity Employer.
We believe in building careers based on talent, growth, and attitude—regardless of background or history.

Search Keywords for Visibility:
CSR, Customer Service, Home Services Dispatcher, HVAC Call Center, Plumbing Scheduler, ServiceTitan Dispatcher, High-Earning CSR Jobs, Inbound Calls, Service Call Booking, Customer Care Specialist