Customer Service Representative Dispatcher

RooterMan of Muncie; Muncie (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

A local plumbing service company in Muncie is seeking a Client Care Representative/Dispatcher to provide exceptional customer service. The role includes answering calls, scheduling appointments, and assisting customers via various communication channels. Ideal candidates should have strong computer skills, preferably with call center or dispatch experience, and a friendly, service-oriented approach. This position offers a supportive work environment with opportunities for mentorship and training.

Benefits

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Flexible work schedule

Paid New Hire Training

Mentorship Opportunities

Qualifications

• Proficiency in computer and data entry required.
• Previous experience in Call Center/Dispatch preferred.
• Must be friendly, outgoing, and service driven.

Responsibilities

• Promptly answer incoming phone calls.
• Assist callers with their needs effectively.
• Schedule repair appointments accurately.
• Communicate with the Dispatch Team about availability.
• Assist team members to achieve shared goals.

Skills

Computer proficiency

Data entry proficiency

Friendly and outgoing

Service-driven attitude

Tools

Microsoft Office

iOS

ServiceTitan

Job description

Overview

Job Summary First and foremost, your role as a Client Care Representative/Dispatcher is vital to the company's success. You are the first chance to make an impactful impression on our customers.

Note: Work remote temporarily due to COVID-19.

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Benefits: Health insurance per diems
• Base Salary + Bonus Opportunity: Performance-based commissions and bonuses
• Time Off: Paid holidays and accruable vacation
• Flexible work schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Learn a New Trade: Develop skills within the industry
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing training and career development

Responsibilities

• Promptly answer incoming phone calls
• Caringly assist callers with their needs
• Effectively communicate via LiveChat, Email, and other forms of electronic communications
• Accurately schedule repair appointments based on service area and scope of work
• Actively communicate with the Dispatch Team regarding availability and skill sets
• Assist other team members as needed to accomplish shared goals

Qualifications

• Computer and data entry proficiency (Microsoft Office and iOS)
• Previous Call Center/Dispatch experience preferred
• Working knowledge of ServiceTitan is a plus
• Friendly, outgoing, and service driven

Company Overview

24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.