Enable job alerts via email!

Customer Service Representative / Dispatcher

Mr. Handyman (New)

Kernersville (NC)

On-site

Full time

30+ days ago

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

An established industry player is seeking a Customer Service Representative/Dispatcher to enhance its customer support team. In this dynamic role, you will coordinate service requests, dispatch technicians, and ensure efficient operations. The ideal candidate will possess strong communication and problem-solving skills, thrive in a fast-paced environment, and be adept at using dispatch software and CRM tools. Join a company that prioritizes customer satisfaction and offers opportunities for career growth and development. If you are organized, proactive, and passionate about delivering exceptional service, this role is perfect for you.

Benefits

Competitive Pay with performance incentives
Paid time off
Paid holidays
401K Match
Career growth and development opportunities

Qualifications

  • Experience in customer service or dispatching preferred.
  • Proficiency in dispatch software and CRM systems is essential.

Responsibilities

  • Coordinate service requests and dispatch field personnel efficiently.
  • Monitor service requests to ensure timely completion and customer satisfaction.

Skills

Customer Service
Problem-Solving
Communication Skills
Multitasking
Organizational Skills

Education

High School Diploma
Associate’s Degree
Bachelor’s Degree

Tools

Dispatch Software
CRM Systems
Microsoft Office Suite
Service Titan

Job description

Job Title: Customer Service Representative/ Dispatcher

Location: [Greensboro, NC]

Job Type: Full-time

Salary: $16.00 to $22.00 , based on experience

Job Summary:

We are looking for a highly organized and customer-focused Customer Service Representative / Dispatcher to join our team. In this role, you will be responsible for coordinating service requests, dispatching field personnel, and ensuring timely and efficient customer support. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries professionally and efficiently.
  • Schedule and dispatch service technicians, drivers, or field personnel based on customer needs and availability.
  • Monitor and track service requests to ensure timely completion.
  • Communicate effectively with customers, providing status updates and resolving issues as needed.
  • Maintain accurate records of service calls, dispatch logs, and customer interactions.
  • Collaborate with internal departments to streamline operations and improve customer satisfaction.
  • Handle emergency situations and urgent requests with a sense of urgency and efficiency.
  • Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation.

Requirements:

  • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
  • Previous experience in customer service, dispatching, or a related field preferred.
  • Strong multitasking and organizational skills.
  • Excellent verbal and written communication skills.
  • Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite.
  • Ability to resolve customer issues effectively.
  • Problem-solving skills with a proactive approach to customer service.

Benefits:

  • Competitive Pay with performance incentives.
  • Paid time off
  • Paid holidays.
  • 401K Match
  • Career growth and development opportunities.

Join our team and be a part of a company that values excellent customer service and efficient operations!

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.