Customer Service Representative (Dental & Vision Benefits) Remote in NE -Remote, NE

Ameritas; Lincoln (NE); Remote; USD 25,000 - 31,000; Full time

Benefits offered by this job

401(k) Retirement Plan with company-mt

Tuition Reimbursement and Assistance

Incentive Program Bonuses

Thrive Days - Personal time off

Paid time off (PTO)

Health Benefits: Medical, Dental, Vis

Job summary

Ameritas is seeking a Back Customer Service Representative to provide inbound service for dental and vision benefits. This remote role in Nebraska handles inquiries from policyholders, providers, and participants, documenting data and ensuring privacy compliance.

Requires a high school diploma and 0–2 years in customer service or related fields, with overtime flexibility. Opportunities include growth within the insurance division and competitive benefits.

Qualifications

• High school diploma or equivalent.
• 0-2 years of related experience in contact center, customer service, dental office and/or insurance is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.

Responsibilities

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Documents customer inquiries and related customer data electronically.
• Assists service team(s) with back office support functions.
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Supports department goals by achieving established service standards and metrics.

Skills

Verbal communication

Written communication

Customer service

Overtime availability

Computer skills

Education

High school diploma

Job description

Job Title

Back Customer Service Representative (Dental & Vision Benefits) Remote in NE #6168 Remote, Nebraska, United States

Position Locations

Remote, Nebraska, United States

Area of Interests

Customer Service

Full-Time/Part Time

Full-time

Job Description

Class starting January 11, 2027, to work remote in Nebraska!

Starting pay rate of $18/hr!

Position Description:

Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division.

What you do:

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Documents customer inquiries and related customer data electronically.
• Assists service team(s) with back office support functions.
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Supports department goals by achieving established service standards and metrics.

What you bring:

• High school diploma or equivalent.
• 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills. Demonstrates initiative when assessing situations.
• Proficient use of computer systems and keyboarding skills.

What we offer:

A meaningful mission. Great benefits. A vibrant culture

Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.

At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:

Ameritas Benefits

For your money:

• Starting pay of $18 per hour
• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Incentive Program Bonuses

For your time:

• Thrive Days - Personal time off
• Paid time off (PTO)

For your health and well-being:

• Health Benefits: Medical, Dental, Vision
• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)

For your professional growth:

• Professional development programs
• Leadership development programs
• Employee resource groups
• StrengthsFinder Program

For your community:

• Matching donations program
• Paid volunteer time- 8 hours per month

For your family:

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline

This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.

About this Position's Pay

The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan.

Job Details

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience. $14.16 - $22.65 / hour

Pay Transparency

Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices.