Customer Service Representative (Dental & Vision Benefits) Remote in NE

Ameritas Life Insurance Corp; Lincoln (NE); A distancia; USD 20.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Tuition reimbursement

Thrive Days - Personal time off

Paid time off (PTO)

Health Savings Account

Descripción de la vacante

Ameritas Life Insurance Corp. is launching a full-time remote Customer Service Representative program in Nebraska starting January 11, 2027. The role focuses on inbound calls, verifying insured eligibility, and assisting with claim status and plan provisions.

You will communicate with providers and insured members and document inquiries in the system. The position emphasizes customer loyalty, privacy compliance, and achieving service metrics while supporting back-office functions and cross-team

Formación

• High school diploma or equivalent.
• 0-2 years of related experience in contact center, customer service, dental office and/or insurance is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.
• Proficient use of computer systems and keyboarding skills.

Responsabilidades

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Documents customer inquiries and related customer data electronically.
• Assists service team(s) with back office support functions.
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Supports department goals by achieving established service standards and metrics.

Conocimientos

Customer service

Call center

Verbal communication

Written communication

Computer literacy

Educación

High school diploma

Herramientas

CRM software

Typing/keyboarding

Descripción del empleo

Area of Interests

Customer Service

Full-Time/Part Time

Full-time

Job Description

Class starting January 11, 2027, to work remote in Nebraska!

Starting pay rate of $18/hr!

Position Description:

Ameritas is seekingCustomer Service Representativesto drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty.This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division.

What you do:

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Documents customer inquiries and related customer data electronically.
• Assists service team(s) with back office support functions.
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Supports department goals by achieving established service standards and metrics.

What you bring:

• High school diploma or equivalent.
• 0-2 years of related experienceContact center, customer service, dental office and/or insurance experience is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.Demonstrates initiative when assessing situations.
• Proficient use of computer systems and keyboarding skills.

What we offer:

Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.

At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper.Benefits at Ameritas cover things you expect -- and things you don’t:

Foryour money:

• Starting pay of $18 per hour
• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Thrive Days - Personal time off
• Paid time off (PTO)

For your health and well-being:

• Health Savings Account (HSA) with employer contribution
• Well-being programswith financial rewards
• Employee assistance program (EAP)

For your professional growth:

• Employee resource groups
• StrengthsFinder Program

For your community:

• Matching donations program

For your family:

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences.We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.

About this Position's Pay

The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan.

Pay Range

Pay Range $14.16 - $22.65 / hour

Pay Transparency

Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices.