Customer Service Representative (Dental & Vision Benefits) In-office San Antonio, TX or remote [...]

Ameritas; San Antonio (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player in insurance and financial services is seeking dedicated individuals for customer service roles. This position offers a starting pay of $18 per hour, along with hiring bonuses and comprehensive benefits including medical, dental, and vision coverage. With opportunities for professional development and a flexible hybrid work environment, this role is perfect for those looking to grow their careers while making a meaningful impact. Join a team that values your contributions and supports your work-life balance with generous paid time off and additional family support benefits.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Work Options

Generous Paid Time Off

Hiring Bonuses

Qualifications

• 0-2 years of experience in contact centers or customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Communicate with policyholders and providers to address inquiries.
• Document customer inquiries electronically for record-keeping.
• Provide back-office support to service teams as needed.

Skills

Verbal Communication

Written Communication

Customer Service

Computer Proficiency

Education

High School Diploma or Equivalent

Job description

Employer Industry: Insurance and Financial Services

Why consider this job opportunity:
- Starting pay of $18 per hour
- Hiring/Retention Bonuses up to $850
- Comprehensive benefits including medical, dental, and vision coverage
- Opportunities for professional development and career advancement
- Flexible hybrid work options with the possibility of remote work
- Generous paid time off and additional benefits for family support

What to Expect (Job Responsibilities):
- Communicate with policyholders, providers, and plan participants via phone or written correspondence to address inquiries and resolve issues
- Document customer inquiries and related data electronically for record-keeping
- Provide back-office support to service teams as needed
- Maintain confidentiality of plan participants and policyholders in compliance with privacy policies
- Support department goals by meeting established service standards and metrics

What is Required (Qualifications):
- High school diploma or equivalent
- 0-2 years of related experience in contact centers, customer service, dental offices, or insurance
- Ability to work overtime as needed to support business operations
- Excellent verbal and written communication skills
- Proficient in using computer systems and keyboarding skills

How to Stand Out (Preferred Qualifications):
- Experience in a contact center or customer service role within the insurance or healthcare industry

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