Customer Service Representative -Dedicated

Hirschbach; Dubuque (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Hirschbach in Dubuque, IA, is seeking a Customer Service Representative to manage freight bookings, order processing, and customer inquiries. You will coordinate shipments, provide tracking, and maintain strong customer relationships while ensuring service levels align with contracts.

Ideal candidates have a high school diploma, with a preferred Bachelor's in Transportation/Logistics. Strong multi-tasking, accuracy, and AS400 proficiency are essential.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree in Transportation/Logistics/Supply Chain preferred.
• Ability to process information with high accuracy and energy.
• Ability to multi-task and prioritize workload.
• Proficient in computers and navigating multiple programs.

Responsibilities

• Coordinate customer freight bookings, orders, and inquiries. Respond to calls and emails promptly.
• Provide tracking and tracing on shipments and resolve issues.
• Develop and maintain relationships with assigned customer base and geographic area.
• Monitor rates, occupancy, and service levels to ensure on-time pickups/deliveries.

Skills

Customer service excellence

Multi-tasking

All Into Win attitude

Education

High school diploma or equivalent

Bachelor's Degree in Transportation/Logistics/Supply Chain

Tools

AS400 proficiency

Job description

As a Customer Service Representative withHirschbachyour expectation is to communicate withHirschbach'scustomer base in all matters related to handling their freight. The Customer Service Representative's duties include booking freight, processing orders,monitoringservice,optimizingloads, accommodating customer needs and requirements, andestablishesandmaintainspositive customer relationships.

Essential Duties

• Communicates all services issues promptly to the customer and elevates issues accordingly to theoperations team and others within the organization as applicable.
• Coordinates customer freight shipments, including booking freight, answering customer calls and emails, andassistingwith customer rate quotes.
• Supervises the handling of freight from shipper to receiver.
• Develops andmaintainscustomer relationships with assigned customer base and/or geographic area.
• Books freight within customer base and/or geographic area to ensure a balance of available freight and trucks.
• Monitors rates, revenue generation, andaccessorialper customer contracts.
• Provides tracking and tracing on shipments to ensure on-time pickups anddeliveries, andresolves any issues that may arise during transport.
• Provides services to customers in compliance with contract requirements, ensuring on-time deliveries and resolving damaged product issues.
• Selects loads effectively through brokerage and customer needs.
• Handles customer correspondences, complaints, and inquiries.
• Attends meetings related to customers and occasionally travels to visit customer sites and locations.
• Other duties asassignedincluding proactivelyassistingothers in achieving the organization’sobjectives.
• Maintains a strong customer base and communicates effectively with the customer.
• Actively seeks opportunities to book additional freight when needed.
• Displays an understanding of when to decline freight based on rates/available trucks.
• Handles customer complaints and inquiries professionally.
• Displays a strong understanding of Hirschbach's operations and how the freight network functions.
• Demonstrates strong AS400 proficiencies and can enter data accurately.
• Displays a strong understanding ofHirschbachoperations and how the freight network functions.
• Demonstrates strong AS400proficienciesand can enter data accurately.

Schedule:7-5pm; Monday - Friday

Education & Experience

• High school diploma or equivalent, paired with relevant professional experience.
• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Ability to process information withhigh levelsof accuracy and energy.
• Ability to multi-task and prioritize workload.
• Computerproficiencyand ability to navigate between multiple programs.
• Demonstrates an "AllInto Win" attitude and displays self-motivation anda strong desireto learn within an unpredictable and demanding environment.

Company Overview

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Equal Opportunity Statement

Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.