Customer Service Representative- Customs Brokerage *Chinese Speaking*

Expeditors International of Washington, Inc.; Torrance (CA); On-site; USD 60,000 - 80,000; Full time

Job description

Customer Service Representative- Customs Brokerage *Chinese Speaking*

• Full-time

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more. Our high retention rate is influenced by our philosophy that our people are our greatest asset; we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website: Expeditors Careers

Position Schedule: Monday – Friday 7:30AM – 4:30 PM

Major Duties and Responsibilities

• A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
• Ability to communicate in Chinese is required, reading Chinese preferred
• Ensure a smooth and timely customs process flow for all customs related activities.
• Daily execution of workflow and department metrics.
• Transfer declaration information from commercial documents or other sources into our customs entry system.
• Accurate and timely data entry to allow for the build of a complete US Customs declaration.
• Build and maintain strong relationships with the customers and government organizations.
• Ensure compliance to regulations at all times, both internal and external.
• Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies.
• Understand customer expectations to ensure all the elements of the SOP and KPI’s are met.
• Identify and manage exceptions while also identifying opportunities for continuous improvement.
• Effectively manage and organize emails for timely follow-up.

Minimum Qualifications:

• High School Degree or equivalent required.
• Successful candidates must pass a background check.
• Must be legally authorized to work in the United States.
• Must not require future sponsorship for employment visa.
• Fluent in English, both written and verbal.
• Ability to communicate in Chinese is required, reading Chinese preferred
• Must have the ability to work overtime in support of the department’s needs.
• Must be able to commute to the city of Jurupa or Torrance, CA.
• Comfortable with numbers and basic mathematical skills.
• Comfortable working in an office environment.

Desired Qualifications

• Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.
• Understanding of transportation and US Customs documentation is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Sense of urgency and works well under pressure.
• Team player mentality.

Reporting Structure

• Supervisor and Manager

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental, and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

The wage for this position is $21.00-$31.00 per hour.

All your information will be kept confidential according to EEO guidelines.