Customer Service Representative (CSR) - Physician Practice

UNC REX Healthcare; Broadview Estates (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider seeks a Customer Service Representative to perform essential clerical tasks. This position involves patient registration, scheduling appointments, managing call communications, and ensuring administrative efficiency in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required.
• Driver's license and access to transportation required.
• Medical clerical experience preferred.

Responsibilities

• Perform clerical tasks including patient registration and handling cash receipts.
• Answer and relay calls, schedule appointments, and maintain cleanliness in the clinic.
• Input demographic and financial information into EMR system.

Education

High school diploma or equivalent

Job description

Description

Job Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities And Scope

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.

• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.

• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.

• Collects and counts cash receipts and daily deposits. Ensures balanced cash drawer daily.

• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

Qualifications

Required

• High school diploma or equivalent

• Driver's license and access to transportation

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency