Customer Service Representative (CSR 1)

QuickCheck Advance, Inc. in; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus

Paid training

Paid time off

Promotion opportunities

Manager growth path

Job summary

Kinsmith Finance in Chattanooga, TN is seeking a Customer Service Representative (CSR 1) to join our branch team. You’ll process loan applications, accept payments, and help manage customer accounts with care.

This role emphasizes strong communication, reliability, and teamwork, with opportunities for promotion. Basic computer skills and a high school diploma are required; prior finance, retail, or sales experience is a plus.

Qualifications

• Strong communication and interpersonal skills.
• Dependable and organized.
• Customer service or retail experience preferred.
• Ability to work beyond standard weekday hours if necessary
• Basic computer proficiency

Responsibilities

• Greet and assist customers in person and by phone.
• Process loan applications and payments.
• Answer questions about accounts and loan options.
• Work with customers to find solutions if they become past due
• Maintain accurate customer records
• Work with your team to meet branch goals

Skills

People skills

Communication

Dependable

Teamwork

Education

High school diploma or equivalent

Job description

Customer Service Representative (CSR 1) (Administrative)

Kinsmith Finance helps people in our communities solve financial challenges through responsible lending and personal service.

As a Customer Service Representative, you’ll work directly with customers in the branch to process loan applications, accept payments, and assist in successfully managing their accounts.

What You’ll Do

• Greet and assist customers in person and by phone
• Process loan applications and payments
• Answer questions about accounts and loan options
• Work with customers to find solutions if they become past due
• Maintain accurate customer records
• Work with your team to meet branch goals

What We’re Looking For

• Strong people and communication skills
• Dependable and organized
• Positive attitude and strong work ethic
• Customer service or retail experience preferred

Why Work at Kinsmith

• Monthly performance bonuses up to $1300
• Paid training
• Paid time off
• Opportunities for promotion
• Many of our managers started as Customer Service Representatives.

Qualified applicants should have:

• Strong communication, organizational, and problem-solving skills
• Prior Finance, Retail, or Sales experience
• Ability to work beyond our standard weekday hours if necessary to meet business goals
• Basic Computer Proficiency
• High school diploma or equivalent
• Valid drivers license, reliable personal transportation