Customer Service Representative (CSR)

Trusthomesense; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

Full benefits package (health, dental, vision, 401k)

Paid time off plus holidays

Ongoing training

Job summary

Trusthomesense is seeking a full-time Customer Service Representative in Indianapolis, IN. In this role, you will be the first voice customers hear, providing compassionate service and coordinating with technicians to ensure smooth operations. Ideal candidates will have at least one year of customer service experience, strong communication skills, and attention to detail. The position offers competitive pay, a full benefits package including health and retirement plans, and opportunities for growth within the company.

Qualifications

• 1+ years in customer service or phone-based support preferred.
• Strong communication skills and comfort with homeowners.
• Detail-oriented, dependable, and organized.

Responsibilities

• Answer calls and messages with patience and clarity.
• Schedule appointments and communicate next steps.
• Document interactions and updates through ServiceTitan.

Skills

Strong communication skills

Detail-oriented

Problem-solving

Organizational skills

Tools

ServiceTitan

Job description

Homesense Customer Service Representative

Because kindness is our way, and capability is our promise.

Position Title:
Customer Service Representative (CSR)
Full-Time Indianapolis, IN

About Homesense

Homesense is built on a simple idea:
Be Kind. Be Capable.

Kindness is how we treat people, our customers, our teammates, our community.

Capability is how we earn their trust, through skill, precision, and care that lasts.

We’re a local company that believes service can still be human. We show up sharp, speak with respect, and leave every home better than we found it. Our work runs deeper than the systems we fix. It’s about comfort, trust, and pride in doing things the right way.

If you’re driven by quality, respect, and real connection, you belong here.

Your Role

As a Homesense CSR, you’re the steady first voice a customer hears. You’ll listen, ask the right questions, and help people feel taken care of from the start. You’ll work closely with dispatch and the field team to keep days running smoothly, set clear expectations, and make sure nothing falls through the cracks.

You’ll be trusted with details, supported by a team that communicates, and equipped with the tools and training to grow.

What You’ll Do

• Answer calls and messages with patience, clarity, and warmth
• Ask smart questions to understand the issue, the timing, and what the customer needs
• Schedule appointments and communicate next steps in a clear, calm way
• Create accurate job notes and customer records, including photos and details when needed
• Coordinate with technicians and dispatch when schedules shift or jobs evolve
• Document interactions and updates through ServiceTitan
• Uphold a consistent, respectful customer experience every time
• Contribute to team culture through reliability, kindness, and follow-through
• Represent the Homesense brand with professionalism in tone, accuracy, and care

What Makes You a Great Fit

You’ll thrive here if you:

• Take pride in being helpful and precise
• Communicate with respect, clarity, and patience
• Stay calm when the day gets busy
• Like solving problems and creating order
• Appreciate feedback and use it to improve
• Care about people as much as the work itself

What We Provide

• Competitive pay with performance and culture-based bonuses
• Clear growth path and coaching
• Full benefits package (health, dental, vision, 401k)
• Paid time off plus holidays
• Ongoing training
• Leadership that listens and invests in your growth

The Homesense Difference

Most companies promise “great service.”
We promise Legendary Service, expert work done with genuine kindness.

That starts with how we treat our team:

• We celebrate your wins.
• And we never forget that our reputation rides on how you show up.

Requirements

• 1+ years in customer service, scheduling, or a phone-based support role preferred
• Strong communication skills and comfort talking with homeowners
• Detail-oriented, dependable, and organized
• Ability to learn new systems and document work clearly in Service
• Ability to pass background and drug screening

Ready to Join the Team?

If you’re looking for more than just a paycheck, if you want to do work you’re proud of with people who care, Homesense is the place for you.
Apply today and bring your craft, your character, and your kindness to a team that’s redefining what service feels like.