Customer Service Representative - Community Development

City of Roseville; Roseville (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Roseville seeks a Customer Service Representative for its Community Development Department. This entry-level role involves assisting customers with permits, managing inquiries, and ensuring efficient department operations, while fostering an inclusive community environment. Ideal candidates will demonstrate strong customer service skills and professionalism.

Benefits

Flexible Benefits Plan

Pension and disability insurance

Generous amount of holidays and other time off

Qualifications

• High School Diploma or GED required.
• Minimum of one year in customer service and data entry.
• Familiarity with Microsoft Office Suite and basic office equipment needed.

Responsibilities

• Assist customers with permit-related questions and inquiries.
• Use and maintain department permitting management software.
• Process daily financial reports and manage cash flow.

Skills

Customer Service

Data Entry

Professionalism

Problem Solving

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Database Management

Job description

Customer Service Representative - Community Development

Join to apply for the Customer Service Representative - Community Development role at City of Roseville

Customer Service Representative - Community Development

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Representative - Community Development role at City of Roseville

Summary

The Customer Service Representative provides front-line support for the Community Development Department. This role works closely with other city departments to help with permit-related tasks. It involves frequent interaction with residents, contractors, and others. The position helps the department run smoothly by supporting staff and serving as a link between staff and customers.

Essential Duties Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed, with or without reasonable accommodation. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Execute customer relations to ensure residents and contractors can successfully obtain information and secure various permits.
• Assist customers with permit-related questions and inquiries in person, on the phone and online.
• Use, maintain, update, and troubleshoot department permitting management software.
• Gathers, organizes, shares, and confirms accuracy of departmental information for internal and external users.
• Performs general office tasks, supports department staff, and provides feedback from community to help improve system functions.
• Process daily financial reports, manages daily cash flow and deposits.
• Represents department as first point of contact by establishing respectful, prompt, and productive relationships with community members.
• Resolves problems and conflicts.
• Continually show respect for diverse perspectives, backgrounds, and interests. Exhibit sensitivity to the needs of diverse audiences in all duties performed on behalf of the city to support Roseville in building and sustaining an inclusive and equitable working environment and community.
• Perform all other job-related duties as assigned.
  
  

Summary

The Customer Service Representative provides front-line support for the Community Development Department. This role works closely with other city departments to help with permit-related tasks. It involves frequent interaction with residents, contractors, and others. The position helps the department run smoothly by supporting staff and serving as a link between staff and customers.

Essential Duties Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed, with or without reasonable accommodation. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Execute customer relations to ensure residents and contractors can successfully obtain information and secure various permits.
• Assist customers with permit-related questions and inquiries in person, on the phone and online.
• Use, maintain, update, and troubleshoot department permitting management software.
• Gathers, organizes, shares, and confirms accuracy of departmental information for internal and external users.
• Performs general office tasks, supports department staff, and provides feedback from community to help improve system functions.
• Process daily financial reports, manages daily cash flow and deposits.
• Represents department as first point of contact by establishing respectful, prompt, and productive relationships with community members.
• Resolves problems and conflicts.
• Continually show respect for diverse perspectives, backgrounds, and interests. Exhibit sensitivity to the needs of diverse audiences in all duties performed on behalf of the city to support Roseville in building and sustaining an inclusive and equitable working environment and community.
• Perform all other job-related duties as assigned.
  
  

Required Skills/Experience/Education

• High School Diploma or GED
• Minimum of one (1) year of experience in customer service.
• Minimum of one (1) year of experience in data entry, database management and basic math skills.
• Minimum of one (1) year of experience with basic office equipment and procedures.
• Familiarity with Microsoft Office Suite and Google.
• Ability to maintain professionalism, solve problems, and work independently and as part of a team.
  
  

Physical Demands & Work Environment

The physical demands described are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position requires employees to support others and has direct customer contact. This position will work in a normal office environment with occasional noise, and little to medium physical effort. Approximately 70% of the time, work is performed with a high level of detail in a fast-paced environment.

Activities that occur constantly (5–8 hours/shift): talking, hearing

Activities that occur frequently (2–5 hours/shift): sitting, handling, repetitive motions

Activities that occur occasionally (up to 2 hours/shift): standing, walking, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, reaching, grasping, feeling

Activities that occur rarely (do not exist as regular part of job): climbing, balancing, crawling, eye/hand/foot coordination

The City of Roseville offers a wide range of benefits to benefit eligible employees. As full-time or part-time regular employee of the City of Roseville, you and your family can participate in the Flexible Benefits Plan. Also known as a Cafeteria Plan, this plan allows you to participate in the medical, health savings account or health reimbursement account, dental, life insurance, health care and dependent care (day care) spending accounts, and deferred compensation plans on a pre-tax basis as eligibility allows. The City has four contribution tiers in the cafeteria plan (Single, Single +1, Family, and Opt Out) for eligible employees to select benefits from. The City also offers a pension and disability insurance coverage to eligible staff and a generous amount of holidays and other time off.

01

Typical hours for this position are Monday-Friday 8am - 2pm or 9am - 3pm. Are you available to work these hours?

• Yes
• No
  
  

02

Do you have a high school diploma or GED?

• Yes
• No
  
  

03

How many years of experience do you have in customer service roles?

• 3+ Years
• 2-3 Years
• 1-2 Years
• Less than 1 year
• No Experience
  
  

04

If you have customer service experience, did it include any of the following? (Check all that apply)

• Responding to permit-related questions
• Working directly with contractors
• Handling transactions for a city or government office
  
  

05

How many years of experience do you have in data entry/database management?

• 3+ Years
• 2-3 Years
• 1-2 Years
• Less than 1 year
• No Experience
  
  

06

Have you resolved customer service issues on your own (e.g., handled a complaint, resolved a billing issue, etc.)?

• Yes, I've done this many times
• Yes, I've done this occasionally
• No, I usually referred issues to someone else
• No experience
  
  

07

Which statement best describes your experience with office software, permitting systems, and equipment?

• I have no experience with these tools.
• I have basic familiarity but no formal experience.
• I am proficient in most but not all of the tools listed.
• I am proficient in Microsoft Office, permitting management software, and basic office equipment, and can provide examples or certifications if requested.
  
  

08

Roseville’s core values are accountability, integrity, community, safety, and equity. In a few sentences, describe how your past work or volunteer experience reflects one or more of these values.

• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

Referrals increase your chances of interviewing at City of Roseville by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Support Staff St. Paul Location

Minneapolis, MN $18.00-$20.00 5 months ago

Customer Relations Representative - State Farm Agent Team Member

Roseville, MN $45,000.00-$65,000.00 1 month ago

Customer Service Representative - State Farm Agent Team Member

Minneapolis, MN $44,000.00-$55,000.00 2 years ago

Customer Service Representative - State Farm Agent Team Member

Eagan, MN $40,000.00-$55,000.00 1 year ago

Customer Service Representative - State Farm Agent Team Member

St Paul, MN $45,000.00-$65,000.00 4 months ago

Customer Relations Representative - State Farm Agent Team Member

Eagan, MN $50,000.00-$75,000.00 1 year ago

Customer Service Representative - Phone and Chat - Minneapolis, MN

Customer Care Coordinator (M-F 10:30am-7pm)

Future Opening: Customer Service Representative - State Farm Agent Team Member

St Louis Park, MN $40,000.00-$45,000.00 2 years ago

Customer Service Representative - State Farm Agent Team Member

Guest Service Representative - Full Time/Part Time

Minneapolis, MN $12.00-$14.00 2 months ago

Minneapolis, MN $35,000.00-$42,000.00 4 days ago

Minneapolis, MN $58,000.00-$73,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.