Customer Service Representative-Clinical (Remote $15/hr)

American Specialty Health Incorporated; United States; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Remote work

Bonus opportunities

Job summary

American Specialty Health Incorporated seeks a Customer Service Representative to join the Customer Service-Clinical department. The primary function is to answer incoming calls from Providers, Members and Health Plans, assisting callers with benefit information and problem resolution.

This full-time, remote role offers starting pay at $15/hour with the potential to reach $16/hour within the first year, plus merit and bonus opportunities based on meeting key job accountabilities after 6, 12 and

Qualifications

• High School Diploma or GED required.
• 6 months experience in customer service; inbound call center preferred.
• Basic computer skills.
• Strong verbal communication.
• Ability to navigate multiple systems during a single interaction.

Responsibilities

• Answer inbound and outbound calls in a professional, timely manner.
• Record information in ASH proprietary systems and look up caller details.
• Provide accurate information and escalate when needed.
• Meet minimum key job accountabilities for the role.
• Maintain confidentiality and comply with policies.

Skills

Customer service

Verbal communication

Multi-tasking

Time management

Education

High School Diploma or GED

Tools

ASH systems

Job description

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department. The primary function of this position is to answer incoming calls from Providers, Members and Health Plans. The calls are focused on assisting callers with a wide range of topics from benefit information to problem resolution.

Full-time regular employees: starting pay at $15/hour with potential of $16/hour within first year, plus merit. Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months.

Remote Worker Guidelines

• Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Responsibilities

• Receives and responds to incoming telephone calls.
• Answer incoming calls and outgoing calls in a professional, accurate, timely and courteous manner.
• Communicates professionally at all times.
• Ascertain the nature of the call and record information in the ASH proprietary systems.
• Look up caller information using proprietary ASH systems and provide information to the caller.
• Forward logs requiring further research to the appropriate department.
• Utilize appropriate resources, including those online; to provide timely responses.
• Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
• Maintains safe, secure, and healthy work environment by following all legal and compliance requirements.
• Complete all ASH and CSS trainings timely.
• Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests for internal and external customers and/or clients, as required.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma or GED certificate required.
• 6 months experience performing customer service duties; inbound call center experience preferred.
• Basic computer skills.
• Strong verbal communication skills.
• Ability to utilize and maneuver in multiple systems during a single interaction.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

• Primarily sedentary, able to sit for long periods of time.

Physical Requirements

• Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions

• Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

#LI-Remote #CallCenter #Call #Phone #Inbound #Support