Customer Service Representative (Clerical Assistant 3)

Davita Inc.; Enola (Cumberland County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to handle inquiries at PennDOT's Driver and Vehicle Services. This full-time position emphasizes customer satisfaction, requiring strong communication skills and the ability to resolve issues effectively. Candidates with clerical experience and proficiency in Microsoft applications will excel in this role. The job may offer part-time telework after successful completion of probation.

Benefits

Dental insurance

Vision insurance

Parental leave

Paid time off

Qualifications

• Minimum one year experience as Clerical Assistant 2 or equivalent.
• Proficient in computer use, especially with Microsoft tools.
• Strong communication skills both oral and written.

Responsibilities

• Address inquiries related to Driver and Vehicle Services.
• Provide accurate and courteous information to the public.
• Compose and modify written correspondence.

Skills

Effective oral communication

Effective written communication

Customer service experience

Bilingual abilities

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Representative (Clerical Assistant 3)

Benefits include dental insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, and a retirement plan.

Are you passionate about delivering exceptional customer service?

In this role, you will serve as a Customer Service Representative (CSR) at PennDOT's Driver and Vehicle Services Customer Care Center. Your main duties involve addressing inquiries related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), the Bureau of REAL ID (BRI), and other areas within PennDOT. You will be instrumental in maintaining PennDOT's positive image by providing accurate, comprehensive, and courteous information to the public.

Position Overview:

You will handle a variety of inquiries concerning Driver and Vehicle Services (DVS) and other topics within PennDOT through phone, email, and online communication channels. Emphasis is placed on customer satisfaction, requiring active listening, insightful questioning, and clear communication. You will assess customer needs, offer guidance, and make independent judgments to resolve issues effectively. Additionally, you will compose and modify written correspondence, including personalized email responses.

Further details about this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time, 40 hours/week
• Work hours: 8:00 AM - 5:00 PM, Monday - Friday, with a 60-minute lunch
• May be required to work during authorized office closings
• Telework: Potential for part-time telework after successful probation, requiring a secure high-speed internet connection and an approved home location in Pennsylvania. Otherwise, reporting to the Enola office is available.
• Salary: Starting salary may be non-negotiable in some cases.

Applicants will receive further communication via email. Please check your email, including spam/junk folders.

Qualifications:

• At least one year as a Clerical Assistant 2 or equivalent, or one year of moderately complex clerical experience, or an equivalent combination of experience and training.
• Willingness and ability to travel to Harrisburg for at least 6 weeks for training and orientation.
• Ability to perform essential job functions.

Preferred Qualifications:

• Experience with PC or laptop
• Proficiency in Microsoft Word, Excel, and Outlook
• Effective oral and written communication skills
• Experience in a call center and customer service
• Bilingual abilities

Legal Requirements:

• Must pass a criminal history check prior to employment.

Internal candidates wishing to use seniority rights should apply through the internal posting.

Application Instructions:

• Provide relevant experience and education details directly on the application; resumes and cover letters are not reviewed.
• Attach unofficial transcripts if claiming educational qualifications.
• Submit applications by the closing date. Late submissions will not be considered.
• Failure to follow application instructions may disqualify you.

Veterans:

• Veterans may receive employment preference. More info is available at www.employment.pa.gov/Additional%20Info/Pages/default.aspx.

Disability Accommodations:

Contact us in advance if accommodations are needed for the interview process.

The Commonwealth promotes a diverse, inclusive workforce and is an Equal Opportunity Employer. We encourage all qualified candidates to apply.