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A leading company in customer service is seeking a Customer Service Representative for its PennDOT Driver and Vehicle Services division. This role involves addressing a variety of customer inquiries, ensuring effective communication, and maintaining a positive public image. Ideal candidates will possess strong customer service skills and the ability to navigate complex inquiries in a professional manner.
dental insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, retirement plan
Are you passionate about delivering exceptional customer service?
In this role, you will take on the responsibilities of a Customer Service Representative (CSR) at PennDOT's Driver and Vehicle Services Customer Care Center. Your primary focus will be to address a diverse range of inquiries related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), the Bureau of REAL ID (BRI), and other specific areas within PennDOT. You will play a crucial role in upholding a positive image of PennDOT by providing comprehensive, accurate, and detailed information to the public, all while ensuring that your interactions are conducted in a courteous and professional manner. If you are ready to make a difference, we encourage you to apply today!
THE POSITION
Are you passionate about delivering exceptional customer service?
In this role, you will take on the responsibilities of a Customer Service Representative (CSR) at PennDOT's Driver and Vehicle Services Customer Care Center. Your primary focus will be to address a diverse range of inquiries related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), the Bureau of REAL ID (BRI), and other specific areas within PennDOT. You will play a crucial role in upholding a positive image of PennDOT by providing comprehensive, accurate, and detailed information to the public, all while ensuring that your interactions are conducted in a courteous and professional manner. If you are ready to make a difference, we encourage you to apply today!
In this position, you will be responsible for addressing a wide range of inquiries related to Driver and Vehicle Services (DVS) and other specific topics within the Pennsylvania Department of Transportation (PennDOT). Customer Service Representatives (CSRs) will manage inquiries concerning the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), REAL ID, as well as questions about snowmobiles, ATVs, and road conditions through various communication channels, including phone calls, emails, and online platforms.
A strong emphasis on customer satisfaction is essential in this role. CSRs will utilize active listening skills and ask insightful questions to uncover and meet the needs of customers effectively. Clear and concise communication is vital, ensuring that customers understand the information provided. CSRs will assess the customers' requests to identify the desired products or services, offering comprehensive guidance even when the customers' inquiries do not explicitly specify their needs.
The role requires ongoing decision-making capabilities, as CSRs will employ control-oriented strategies to navigate unpredictable customer inquiries that necessitate choosing between various procedures. They will respond to questions and extract necessary information from customers to deliver the most relevant assistance. CSRs are expected to make independent judgments to find the best solutions for customer issues.
Additionally, CSRs will handle email and other written correspondence, applying their knowledge of proper English, grammar, spelling, and punctuation to create or modify written materials. They will draft personalized email responses after evaluating the most effective approach to meet the customers' requirements.
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information:
QUALIFICATIONS
Minimum Experience and Training Requirements:
Additional Requirements:
Preferred Qualifications (not required):
Legal Requirements:
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.