Customer Service Representative - Cigna Healthcare - Remote

Cigna; New London (CT); Remote; USD 60,000 - 80,000; Part time

Job summary

A healthcare services provider is seeking a Customer Service representative to handle member inquiries related to medical claims, benefits, and eligibility. The ideal candidate has at least 2 years of customer service experience and strong communication skills. The role includes managing 40+ calls daily and offering a supportive work environment with comprehensive benefits. Competitive hourly rate up to $19 available.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Paid time off and holidays

Annual bonus opportunity

Qualifications

• Minimum of 2 years of customer service experience.
• Dedicated workspace with no distractions.
• Strong organizational, written, and verbal communication skills.

Responsibilities

• Answer inbound calls from members regarding medical claims and benefits.
• Manage an average of 40+ calls daily while maintaining a customer-focused approach.
• Resolve customer complaints with independent problem-solving skills.

Skills

Customer service skills

Organizational skills

Verbal communication

Written communication

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Health Services – Customer Service role focused on handling member inquiries related to medical claims, benefits, eligibility, and prior authorization.

Compensation and Benefits

• Hourly rate up to $19
• Opportunity to participate in an annual bonus plan
• Comprehensive benefits package starting on day one, including medical, vision, dental, and behavioral health programs
• 401(k) with company match and tuition reimbursement
• Minimum of 18 days of paid time off per year plus paid holidays
• Supportive work environment focused on enhancing employee well-being

What to Expect (Job Responsibilities)

• Answer inbound calls from members regarding medical claims, benefits, eligibility, and prior authorization
• Manage an average of 40+ calls daily, maintaining a customer-focused approach
• Resolve customer complaints with independent problem-solving skills for one-call resolution
• Strive to meet or exceed call center metrics while providing accurate information
• Foster teamwork with cross-functional departments to enhance customer experience

What is Required (Qualifications)

• High School diploma or equivalent
• Minimum of 2 years of customer service experience
• Dedicated workspace with no distractions
• Intermediate proficiency in Microsoft Office Suite
• Strong organizational, written, and verbal communication skills

How to Stand Out (Preferred Qualifications)

• Ability to remain calm and helpful in difficult situations
• Experience in a call center environment

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