Customer Service Representative - Cigna Healthcare - Remote

Cigna; Georgia; Remote; USD 35,000 - 45,000; Full time

Job summary

A health services organization is seeking a Customer Service representative to handle inbound calls regarding medical claims and benefits. The ideal candidate will have at least 2 years of customer service experience, strong communication skills, and be proficient in Microsoft Office. Bilingual skills in Spanish and English are preferred. This position offers work-from-home flexibility and opportunities for career advancement.

Benefits

Work from home flexibility

Opportunities for career advancement

Supportive work environment

Qualifications

• Minimum of 2 years of customer service experience.
• Intermediate proficiency in Microsoft Office Suite.
• A dedicated workspace with no distractions.

Responsibilities

• Answer inbound calls from members regarding medical claims, benefits, eligibility.
• Handle an average of 40+ calls daily.
• Resolve customer complaints and strive for one-call resolution.

Skills

Bilingual proficiency in Spanish and English

Customer service experience

Strong organizational skills

Verbal communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Employer Industry: Health Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on member well-being
• Bilingual Spanish & English skills are highly preferred
• Work from home flexibility available with necessary internet requirements

What to Expect (Job Responsibilities)

• Answer inbound calls from members regarding medical claims, benefits, eligibility, and prior authorization
• Handle an average of 40+ calls daily while managing multiple applications on various screens
• Maintain a customer-focused approach to meet members’ tailored needs, ensuring positive outcomes
• Resolve customer complaints through effective problem-solving and strive for one-call resolution
• Meet or exceed call center metrics while providing accurate information in a courteous manner

What is Required (Qualifications)

• High School diploma or equivalent
• Minimum of 2 years of customer service experience
• A dedicated workspace with no distractions
• Intermediate proficiency in Microsoft Office Suite
• Strong organizational, written, and verbal communication skills

How to Stand Out (Preferred Qualifications)

• Bilingual proficiency in Spanish and English
• Experience in a healthcare-related customer service role

#HealthServices #CustomerService #CareerOpportunity #WorkFromHome #BilingualPreferred

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.