Customer Service Representative - Bartlett, TN

Kedia Corporation; Bartlett (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A global service company is looking for candidates for a customer-oriented position in Bartlett, TN. You will be responsible for resolving customer inquiries, managing complaints, and processing orders, ensuring high levels of customer satisfaction. Candidates should have strong communication skills, critical thinking abilities, and customer service knowledge. Experience with CRM software is beneficial. Submit your resume to apply for this fast-paced role with growth opportunities.

Qualifications

• Knowledge of principles for providing customer services, including needs assessment.
• Ability to effectively convey information verbally and in writing.
• Strong critical thinking to analyze and evaluate information.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions, recording details of inquiries.
• Determine charges for services requested, collect payments, or arrange for billing.

Skills

Customer and Personal Service

Active Listening

Service Orientation

Critical Thinking

Writing

Persuasion

Clerical

English Language

Reading Comprehension

Negotiation

Tools

CRM Software

Microsoft Excel

Job description

Overview

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Tools and Technology

• Autodialers — Autodialing systems; Predictive dialers
• Automated attendant systems — Voice broadcasting systems
• Automatic call distributor ACD — Automatic call distribution ACD system
• Scanners — Standalone telephone caller identification
• Customer relationship management (CRM) software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
• Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
• Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
• Spreadsheet software — Microsoft Excel

Qualifications and Skills

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including needs assessment and customer satisfaction evaluation.
• Clerical — Knowledge of administrative and clerical procedures and systems.
• English Language — Knowledge of English language structure and grammar.
• Active Listening — Giving full attention to what others are saying; understanding points; asking appropriate questions.
• Speaking — Effectively conveying information verbally.
• Service Orientation — Actively looking for ways to help people.
• Persuasion — Persuading others to change their minds or behavior.
• Reading Comprehension — Understanding written material related to work.
• Critical Thinking — Analyzing and evaluating information to solve problems.
• Writing — Communicating effectively in writing.
• Coordination — Adjusting actions in relation to others.
• Social Perceptiveness — Understanding others' reactions and motivations.
• Negotiation — Bringing people together to resolve differences.
• Oral Comprehension — Understanding spoken information.
• Oral Expression — Communicating information verbally in an understandable way.
• Speech Clarity — Speaking clearly so others can understand.
• Speech Recognition — Identifying and understanding spoken words.
• Written Expression — Communicating information in writing.
• Near Vision — Seeing details at close range.
• Problem Sensitivity — Detecting when something is wrong or likely to go wrong.
• Written Comprehension — Reading and understanding written information.
• Deductive Reasoning — Applying general rules to specific problems.
• Inductive Reasoning — Forming general rules from pieces of information.

Application

If this sounds like the right job for you, please submit your resume. We look forward to receiving your application.