Customer Service Representative Cavco-Nampa

Palm Harbor Homes; Nampa (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading construction company is seeking a Customer Service Representative to assist customers via phone and in person. The role involves resolving complaints, maintaining records, and providing service-related information. This entry-level position offers full-time employment opportunities in a dynamic environment.

Qualifications

• Experience in customer service or related field.
• Strong communication skills both verbal and written.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide information about products or services to customers.
• Resolve customers' service or billing complaints.
• Maintain accurate records of customer interactions.
• Assist customers with warranty issues and delivery services.

Skills

Customer interaction

Problem resolution

Record keeping

Billing knowledge

Communication

Job description

Customer Service Representative Cavco-Nampa

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Customer Service Representative Cavco-Nampa

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• Work with customers via telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service.
• Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service.
• Perform a variety of administrative tasks as needed.
• Provides Customers, Retailers, and coworkers with useful feedback and suggested resolution.
• Demonstrate a good work ethic based on principles of honesty and integrity.
• Maintain office files and ensure accuracy.
• Provide detailed information to Service Contractors and discuss the repair process with a clear timeline.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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