Customer Service Representative (Career Opportunity)

Destination Pet LLC; Melrose Park (WI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health benefits

401(k)

Pet insurance

DailyPay

Job summary

Destination Pet LLC is seeking a friendly Customer Service Representative for Touch of Class Pet Resort. You will greet pet parents, answer phones, schedule services, and guide clients through the facility with a warm, professional demeanor.

Availability on evenings, weekends, and holidays is required; you’ll manage check-ins, process payments, protect pet safety, and upsell services. Prior customer service experience and strong communication are key.

Qualifications

• Experience in customer service or retail is preferred.
• Solid communication skills across phone, in-person, email.
• Ability to use multi-line phones and computer systems while staying professional.

Responsibilities

• Welcoming pet parents and their pets with a friendly, VIP experience.
• Answering phones and assisting customers with multiple tasks.
• Touring clients through the facility and promoting services.
• Ensuring up-to-date vaccinations are on file for safety.
• Managing check-ins/check-outs and processing payments.
• Escorting guests to enclosures with care and keeping lobby presentable.
• Balancing cash drawer at end of day and handling transactions.
• Responding to complaints with patience and professionalism.
• Support other team members as needed.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Job description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! We're sniffing out our next Customer Service Representative at Touch of Class Pet Resort! —someone who can make every client feel like a VIP (Very Important Pet-parent). Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment. At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.

Perks & Pay:

• Full time health benefits , 401k and Pet Insurance Pay starts at $14.75/hour DOE + tips Access your earned wages anytime with DailyPay.

Reporting To: General Manager

What You Should Know:

• You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.
• Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).
• Availability on evenings, weekends, and holidays required (pets don’t take days off).
• Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.

What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
• Answering phones with a smile in your voice and multi-tasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up-to-date vaccinations are on file—because safety first.
• Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
• Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
• Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
• Jumping in to support other team members whenever needed.
• We’re all in this together.
• Other duties as assigned.

What You Bring to the Table:

You’re a people-person and a pet-person. Previous experience in customer service or retail? Heck yes. You’ve got solid communication chops—phone, in-person, email, you name it. Multi-line phones and computer systems don’t scare you. You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog). You solve problems faster than a lab chasing a tennis ball.

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.

Flexible working hours but primarily nights and weekends.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion.

Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.