Customer Service Representative- Care Oregon Call Center

Transdev; Oregon; Hybrid; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation package: $21.

Job summary

Transdev North America, Inc. in Clackamas, OR is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients with a strong emphasis on safety.

The role offers a competitive pay rate of $21.85 per hour, paid training, and the opportunity to work from home after about a week and a half in the office, with standard benefits upon hire.

Qualifications

• High School Diploma, GED or equivalent.
• Computer literate and proficient with standard telephone systems.
• Strong customer service skills with professional communication.
• Ability to work flexible shifts as needed.
• Subject to DOT drug testing and compliance rules.

Responsibilities

• Respond to customer inquiries with timely, accurate information or escalation to supervisor.
• Develop a comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations with transportation type, pickup times, appointment times, and addresses.
• Perform other duties as required by the organization.

Skills

Excellent customer service skills

Computer literate

Operate telephone system

Shift flexibility

DOT drug testing compliance

Education

High School Diploma or GED

Job description

Transdev in Clackamas OR, is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

• Competitive compensation package of $21.85/HR

• Paid Training provided

• Work from home after a week and a half in the office

• Resume is required

Benefits include:

• Vacation: minimum of two (2) weeks

• Sick days: 5 days

• Holidays: 12 days; 8 standard and 4 floating

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.

• Comprehensive understanding of policies and procedures

• Meet or exceed established performance requirements.

• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.

• Other duties as required.

Qualifications:

• High School Diploma, GED or equivalent.

• Computer literate

• Excellent customer service skills.

• Ability to operate standard telephone system.

• Must be able to work shifts or flexible work schedules as needed.

• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day)

• Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.