Customer Service Representative (Cantonese or Mandarin Speaking)

Remote Jobs; El Monte (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare services provider is hiring for a customer service role that allows for remote work. The position involves answering calls from members and providers, documenting concerns, and assisting with appointments. Candidates should have at least one year of customer service experience, a high school diploma, and proficiency in Microsoft applications. Fluency in Mandarin or Cantonese is essential, with preference given to those with prior healthcare experience.

Benefits

Opportunity for career advancement

Flexible hours

Supportive work environment

Qualifications

• Minimum of one year experience in customer service.
• Ability to maintain confidentiality and provide quality service.

Responsibilities

• Answer daily telephone calls from members and providers.
• Collect and document information regarding concerns.
• Assist with member appointments and resolve walk-in concerns.
• Conduct follow-up calls to address complaints and resolutions.
• Facilitate support for members with complex conditions.

Skills

Customer service experience

Fluency in Mandarin

Fluency in Cantonese

Problem-solving skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity

• Salary up to $20.00 per hour
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible hours
• Supportive and collaborative work environment
• Chance to make a positive impact on member experience and satisfaction

What to Expect (Job Responsibilities)

• Answer daily telephone calls from members, providers, health plans, and other stakeholders
• Collect and document information from members/providers regarding their concerns and statuses
• Assist with member appointments and resolve walk-in member concerns
• Conduct follow-up calls to members and providers to address complaints and provide resolutions
• Facilitate communication and support for members with complex pre-existing conditions

What is Required (Qualifications)

• High School Diploma or GED
• Minimum of one year of experience in customer service or a related field
• Proficiency in Microsoft applications such as Word, Excel, and Outlook
• Fluency in Mandarin or Cantonese
• Ability to maintain confidentiality and provide quality service

How to Stand Out (Preferred Qualifications)

• Previous work experience in a healthcare setting
• Familiarity with HIPAA regulations and confidentiality requirements
• Experience in handling complaints and grievances in a professional manner
• Ability to assist with translations in Spanish and Chinese
• Strong problem-solving skills and experience in managing complex cases

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #BilingualSupport

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