Customer Service Representative (BMC) - Pennington, NJ

Canon Recruiting Group; Pennington (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

Canon Recruiting is seeking a detail-oriented Customer Service Representative in Pennington, NJ. You will support Financial Transaction paperwork inquiries, account balances, and employee stock options, delivering accurate responses to clients and partners during calls.

The role emphasizes risk-aware, policy-driven service and requires on-site training with a modern, inclusive workplace and opportunities to grow within Canon Recruiting.

Qualifications

• Strong communication and listening skills.
• Ability to handle sensitive information and follow procedures.
• Comfort with virtual training and on-site work.

Responsibilities

• Provide clients/internal partners with clear, complete responses during calls.
• Deliver quality service and support for internal partners and external customers.
• Authenticate clients and escalate potential risk following policy/procedures.
• Navigate multiple applications to research products/services and resolve issues.
• Deliver an experience that improves customers’ financial lives.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

POSITION: Customer Service Representative (JP225153)

FULLTIME: 11/2/26 - 11/1/2027

LOCATION: Pennington, NJ

SCHEDULE

Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

Monday-Friday Schedule Options

• 8:25 AM - 4:55 PM ET
• 9:00 AM - 5:30 PM ET
• 9:30 AM - 6:00 PM ET
• 10:00 AM - 6:30 PM ET

PAY RANGE

$21/HR
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

JOB DESCRIPTION

Business and Monetary Control (BMC) provides service support by assisting with inquiries related to Financial Transaction paperwork, Account Balance and Activity, Letters of Authorization and Employee stock options.

Key Responsibilities include:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

Workplace Expectations

• Cell Phones: The manager will review designated areas and approved times for personal phone calls.
• Dress Code: Professional business-casual attire is required for both the interview and the assignment.
• Attendance: Consistent daily attendance is required. Employees must follow the proper call-out procedures and notify the attendance line, direct supervisor, and staffing vendor of any absence.
• Punctuality: Employees are allotted up to 16 hours of time off during their first 90 days. Candidates are strongly encouraged not to schedule time off during training.
• Training Environment: Candidates must be comfortable participating in virtual training while onsite. Please do not bring personal comfort items, such as blankets, into the workplace.

Working Conditions

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30 lbs.Use of computers and technology.

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records.
Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation, please email [e-mail]