Customer Service Representative - Blending

Idaho Milk Products

Jerome (ID)

On-site

USD 32,000 - 42,000

Full time

8 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life Insurance

Flexible Spending Accounts

Supplemental Insurance

Vacation

Holiday Pay

PTO

401(k) with company match

Job summary

Idaho Milk Products is seeking a Customer Service Representative to support the Blending Business Sales Managers and customers from our Technical Center in Jerome, Idaho. You will serve as the primary contact for orders, inquiries, and product availability, ensuring accurate and timely communication across production planning, inventory control, quality assurance, and shipping teams.

The role emphasizes exceptional customer service, documentation handling (COAs/COCs), and collaboration with

Qualifications

Customer service and order management experience or related background.
Ability to coordinate with production, logistics and sales teams.
Knowledge of order processing, shipments, and customer communication.

Responsibilities

Process purchase orders, order confirmations, revisions and shipments with accuracy.
Maintain customer sales projections, forecasts, and inventory tracking.
Coordinate samples, shipments and related documentation.
Prepare shipping and export documentation as needed.
Act as liaison between customers and internal departments to resolve issues,
provide status updates and ensure requirements are met.
Support cross-functional teams for on-time order fulfillment and scheduling.

Skills

Customer service mindset

Active listening

Communication skills

Organizational skills

Problem-solving abilities

Education

High school diploma/GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Schedule

Days. After hours: Must be available as needed to take occasional calls after hours to address matters related to plant downtimes and carrier issues.

Benefits

We are delighted to offer a comprehensive benefits package that encompasses Medical, Dental, Vision, Disability, Life Insurance, Flexible Spending Accounts, Supplemental Insurance, Vacation, Holiday Pay, Personal Time Off (PTO), and a 401(k) plan with a company match. Eligibility and waiting periods may apply.

Department

Marketing and Sales

Location:

Technical Center

City

Jerome

State/Territory

Idaho

Reports To

Customer Account Manager

Employment Status

Full time

FLSA Status

Non-exempt

Shifts

Day Shift

# of openings:

Position Summary

The Customer Service Representative is responsible for supporting the Blending Business Sales Managers and customers. This position serves as a primary point of contact for customer interactions, providing and processing information related to orders, inquiries, concerns, documentation requests, and product availability. The Customer Service Representative proactively ensures exceptional customer service through accurate, timely, and effective communication while coordinating customer needs with production planning, inventory control, quality assurance, production, logistics, and shipping teams.

Essential Functions, Duties And Performance Responsibilities

Process purchase orders, order confirmations, order revisions, and shipment updates while verifying order status and customer forecasts.

Maintain customer sales projections, demand forecasts, and inventory tracking worksheets.

Coordinate sample requests, including preparation, shipment, tracking, and maintenance of sample inventories.

Research and prepare domestic and international shipping documentation required for customer orders and sample shipments.

Fulfill customer documentation requests, including Certificates of Analysis (COAs), Certificates of Conformance (COCs), product specifications, allergen statements, ingredient statements, and export documentation, ensuring all information is accurate and complete.

Serve as the primary liaison between customers and internal departments to resolve issues, provide status updates, and ensure customer requirements are met.

Work closely with production planning, quality, and warehouse teams to coordinate order fulfillment and shipment schedules.

Arrange transportation for outbound finished customer orders where Idaho Milk Products is responsible for delivery to the customer’s designated receiving location.

Coordinate the logistics of inbound ingredients for blending customers.

Monitor customer orders against forecasted demand, inventory availability, and supply commitments.

Utilize company systems and databases to generate reports, key performance indicators (KPIs), customer updates, and business reviews.

Prepare customer performance summaries and reports for business reviews and sales meetings.

Maintain customer records, order documentation, and communication logs in accordance with company standards.

Support continuous improvement initiatives focused on customer satisfaction, process efficiency, and service excellence.

Complete other duties and projects as assigned.

POSITION SPECIFICATIONS AND QUALIFICATIONS:

Education:

Required: High school diploma/GED or equivalent work-related experience.

Experience:

1–3 years of customer service, order management, supply chain, logistics, or related business experience.

Familiarity with purchase orders, order processing, shipment coordination, and customer communication.

Knowledge of customer service principles and practices, including customer needs assessment, issue resolution, and customer satisfaction.

Knowledge, Skills and Abilities:

Strong customer service mindset with the ability to build and maintain positive customer relationships.

Good listening skills and ability to work independently with minimal supervision.

Strong technical skills, including proficiency in Microsoft Excel, Word, Outlook, and business software systems.

Highly organized with the ability to manage multiple priorities and deadlines.

Quick learner and self-starter with strong problem-solving abilities.

Excellent verbal and written communication skills.

Strong attention to detail and accuracy in daily work activities.

Good interpersonal and collaboration skills.

Effective prioritization, time management, and organizational skills.

Ability to work effectively within a team environment and across multiple departments.

Ability to adapt and cope well with change and ambiguous processes and procedures.

Working Conditions:

Primarily office environment.

Regular interaction with production, warehouse, shipping, and quality departments.

Physical Requirements:

Environmental exposure to warehouses stored at ambient (60-70°F), refrigerated (35°F), and frozen (-20°F) temperatures, as well as potential exposure to temperatures at or above 120°F.