Customer Service Representative

SmartRecruiters, Inc.; Paragould (AR); Hybrid; USD 40,116,000 - 51,577,000; Full time

Benefits offered by this job

Medical coverage

Vision insurance

Dental insurance

401k with match

Job summary

Teleflora is seeking an entry-level Customer Service Representative in Paragould, AR, with a hybrid schedule (Mon-Wed in office, Thu-Fri from home). You will be the frontline contact for our network of florists, handling calls and processing customer requests to reinforce Teleflora's commitment to superior service.

Key duties include taking florist orders, assisting with product questions, and resolving issues with courtesy and accuracy.

Qualifications

• Education: High School Diploma or equivalent required.
• Strong written and oral communication required.
• Ability to work with little direction.
• 1-2 years of customer service/call center experience.
• Basic math skills.
• Clear, well-modulated speaking voice.
• Proficient in basic computer skills.

Responsibilities

• Handle florist calls and process customer requests.
• Assist florists with questions, requests, products, and problems.
• Handle orders: Flower, Product, Directory, and Credit Card orders.
• Address credit card product and equipment orders and troubleshooting.
• Process monthly statements and hosting/web-related tasks as needed.

Skills

Communication skills

Decision making

Attention to detail

Customer service

Basic math

Clear voice

Computer skills

Education

HS Diploma

Job description

With Christmas around the corner, Teleflora is busier than ever! We are looking to fill our Customer Service Representative position. Teleflora has been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Option 2: Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

Teleflora is looking for enthusiastic candidates fill this entry-level position. As a Customer Service Representative, you'll act as the frontline contact by answering Florist's calls and processing all customer requests. Customer Service is the one stop shop for our network of florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.

You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Paragould, AR office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Paragould, AR.

Job Description

The Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.

You'll assist our member florists with their questions, requests, product purchases, and problems.

Incoming calls may include, but are not limited to the following:

• Flower Orders
• Product Orders
• Directory Orders and Changes
• Credit Card Product and Equipment Orders
• Credit Card Equipment Troubleshooting
• Customer monthly statements
• Web Hosting
• Additional duties as needed

Qualifications

Education: High School Diploma or equivalent is required

• Strong written and oral communication skills
• Ability to make decision with little direction
• Strong attention to detail
• 1-2 years Customer Service/Call Center experience
• Basic math skills
• Ability to speak clearly in a well-modulated voice using good diction
• Knowledgeable in basic computer skills

Working Conditions:

• Must be able to work extended hours (overtime as requested) to meet company deadlines
• Flexibility. Shift requirements may change based on department needs and company programs
• Holiday time off may be limited due to increased order volume

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within your local communities.

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Telefora is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement.We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.