Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands; South Bend (IN); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Key Holder Program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D Insurance

Dental and vision coverage

Mental health resources

Job summary

CheckSmart in South Bend, IN is hiring a Customer Service Representative to assist customers with in-store financial solutions and transactions. You will help build relationships, process check cashing, money transfers, and payments while delivering a high-quality in-store experience.

Join a high-performance team with hands-on training and development, and opportunities to move across the brand nationwide as you grow your career within a profitable, community-focused company.

Responsibilities

• Connect with customers to cultivate lasting relationships driving repeat business
• Review, validate, and process customer transactions with accuracy
• Maximize customer success by offering personalized financial services that fit their lifestyle
• Enter and maintain customer information in a POS system with precision
• Build new business by completing daily call campaigns
• Assist in customer account management and collections by accepting payments and managing appointments
• Perform duties outside the office, including on-site vehicle appraisals, store errands, and events
• Maintain store appearance and cleanliness to enhance customer experience
• Maintain security protocols and opening/closing procedures, including vault and cash drawer
• Uphold compliance with company policies and relevant laws and regulations
• Engage in ongoing training and stay current on product and process changes
• Work efficiently in a fast-paced environment handling multiple tasks
• Conduct additional tasks as directed by leadership
• Maintain a full-time schedule with in-person attendance, including weekends; minimum 40 hours/week

Job description

Your Opportunity

Customer Service Representative

CheckSmart

South Bend, IN

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!

What We Offer

Compensation

The hourly wage for the position is$15.00per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits& Perks*

• Paid on-the-job training and a comprehensive new hire program.

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

• Enrollment in a Key Holder Program designed toestablishand enhance leadership potential for promotion.

• Performance-based career advancement.

• Educational Reimbursement Program.

• Multiple coverage choices for medical insurance, allincludetelemedicine and medical spending accountoptions(HSA/FSA).

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

• Company-Sponsored Life and AD&D Insurance.

• Basic and EnhancedVoluntary benefitsso you may choose the right coverage at the right price for you and your family.Plansincludedental, vision, short-term and long-term disability plans,supplemental life and AD&D insurance,accident, criticalillness, hospitalindemnity,ID theft protection, legal services program,and pet insurance.

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

• Paidtimeoffthat grows with you, starting with12 daysin your first year.

• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governingplandocuments which should be consulted foradditionaldetails and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

• Connectwith customers to cultivate lasting relationships that drive repeat business.

• Review,validate, and process customer transactions with accuracy.

• Maximize customer success by offering personalized financial services that fit their lifestyle.

• Enter andmaintaincustomer information with precision and integrity into a Point of Sale (POS) system.

• Build newbusinessby completing daily call campaigns.

• Assistin customer account management and collections by accepting payments and managing customer appointments.

• Perform duties outside of the office, where applicable, includingon sitevehicle appraisals, store errands, and external marketing.Participate inin-store and community events.

• Maintain internal and external store appearance and meet cleanliness standards to enhancecustomerexperience.

• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cashdrawer, as needed.

• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

• Engage in ongoing training and stay current on product and process changes.

• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

• Conductadditionaltasks as directed by leadership.

• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum,40 hoursperweek.**

**Store hours, schedules, and/or the minimum number of hoursrequiredfor this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiteraboutthemostup-to-daterequirements.

What We’re Looking For – Qualifications and Skills