Customer Service Representative - Bilingual

PostcardMania; Clearwater (FL); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

401K

Short- and Long-Term Disability

Paid Vacation time

Paid holidays

Free yoga on-site

Free chiropractor visits

Job summary

PostcardMania in Clearwater, Florida, is looking for a dedicated Campaign Coordinator to enhance client experience by ensuring smooth marketing campaign execution. This full-time, in-office role involves significant customer interaction, including phone and email communication.

The ideal candidate should have a minimum of 2-5 years in customer service, be able to multitask, and maintain composure under pressure. The compensation starts at $19.50/hr with potential bonuses and benefits like 401K options and free yoga sessions.

Qualifications

• Pleasantly communicate with customers through phone, email, and live chat.
• Navigate computer systems effectively once trained.
• Follow customer instructions accurately.

Responsibilities

• Act as the main point of contact for customers during their order.
• Coordinate between customers and various internal teams.
• Ensure timely completion of customer orders with 5-star service.

Skills

Customer communication

Multitasking

Attention to detail

Verbal and written communication

Computer navigation

Education

2-5 years in customer service roles

Tools

Microsoft Office Suite (Outlook & Excel)

Job description

Campaign Coordinator

To “WOW!!” our clients by helping get their marketing campaigns running smoothly. You are the customer’s main point of contact after they purchase their order, all the way until completion. This includes being the liaison point between the customer and our design team, mailing list experts, and our printing and mailing area teams, as well. This is a fast-paced position and requires a lot of multi-tasking and decision making. The Campaign Coordinators must be detail-oriented and organized to ensure the client’s deadlines are met. This position is responsible for ensuring that the customer is serviced perfectly and is very happy with their order! Ultimately, we strive for flawless, 5-star customer service.

Work Hours

• Full-time in-office position
• Monday – Friday from 9:00am–6:00pm with a 1-hour lunch

Compensation

• Paid training
• $19.50 / hr to start
• $20.50 with a favorable review after training and completing regular job duties
• Bonus up to $400 per month after 3–6 months

Requirements

• Pleasantly communicating with customers on the phone as well as via e-mail and live chat
• Ability to navigate the computer system and e-mail system once trained
• Ability to accurately follow customer’s written or verbal instructions
• Ability to communicate clearly verbally and in writing
• Ability to work in a fast-paced environment
• Ability to multitask like a rock star
• Willingness to provide coverage for other areas of the department as needed
• Must be able to keep composure if there’s a tight deadline or pressure
• Reliable and responsible, the customer and the company count on this
• Other duties as assigned

Other Requirements

• Minimum 2-5 years’ experience in customer service roles
• Ability to type with speed and accuracy (at least 40 wpm)
• Basic knowledge of Microsoft Office Suite, specifically Outlook & Excel
• Positive outlook that can be felt by our customers and our co-workers
• 401K, Short- and Long-Term Disability, Accident & Critical Illness
• Paid Vacation time that increases with longevity
• 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
• Free yoga on-site twice a week
• Free monthly visits to a local Chiropractor and so much more!

Drug & Nicotine Free Workplace

This company is a Florida Drug Free Workplace and nicotine-free workplace. The company requires all employees to complete a pre-employment 6 panel drug screen and nicotine screen; employment status will be dependent on ability to pass this screening on a pass/fail basis.