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Customer Service Representative/Bid Coordinator (US)
Siemens Energy
Richland (MS)
On-site
USD 40,000 - 60,000
Full time
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Job summary
Join Siemens Energy as a Customer Service Representative/Bid Coordinator to provide exceptional support to Utility and Industrial clients. This role involves troubleshooting, coordinating proposals, and ensuring timely delivery of service parts, contributing to the company's commitment to quality and customer satisfaction.
Benefits
Qualifications
- Experience in providing customer support for Utility and Industrial clients.
- Proficient in SAP, Salesforce, and Microsoft Office.
- Strong interpersonal and communication skills.
Responsibilities
- Provide technical solutions and assist customers with inquiries.
- Coordinate proposal activities for service parts.
- Prepare documentation for parts quotations.
Skills
Education
Tools
Job description
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A Snapshot of Your Day
In this position, you will provide customer support to Utility and Industrial clients across the United States and globally. You will regularly communicate with customers, the purchasing team, contract administrators, and the warehouse staff. Our primary goal is to offer world-class service by addressing our customers' needs for spare parts. We aim to deliver an appropriate level of quality, ensuring materials and services are provided on schedule and in compliance with the customers' specifications and expectations.
A Snapshot of Your Day
In this position, you will provide customer support to Utility and Industrial clients across the United States and globally. You will regularly communicate with customers, the purchasing team, contract administrators, and the warehouse staff. Our primary goal is to offer world-class service by addressing our customers' needs for spare parts. We aim to deliver an appropriate level of quality, ensuring materials and services are provided on schedule and in compliance with the customers' specifications and expectations.
How You’ll Make An Impact
- Provide technical solutions to customers' issues, including troubleshooting and identifying appropriate replacement parts.
- Coordinate proposal activities for Siemens Energy GT Service parts, with a focus on Transformers, Voltage Regulators, and HV Breakers.
- Engage in daily communication with various team members to deliver exceptional customer support.
- Prepare quote documents that detail the technical, financial, and legal aspects of parts quotations.
- Associate’s degree or 6+ years of experience in Customer Service.
- SAP and Salesforce experience required.
- Proficient in Microsoft Office (Power Point, Word, Excel, Outlook).
- Strong interpersonal, written, and verbal communication skills.
- Ability to multi-task across various functions, set and manage customer priorities in a timely manner, and work collaboratively in a team environment.
- Detail-oriented, flexible and highly motivated with a strong work ethic and professional demeanor.
About The Team
Grid Technologies
Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Rewards
- Career growth and development opportunities
- Supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- 401K savings plan with company match
- Family building benefits & parental leave
- Seniority levelAssociate
- Employment typeFull-time
- IndustriesAppliances, Electrical, and Electronics Manufacturing
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