Customer Service Representative - Arlington, VA

Kedia Corporation; Arlington (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A corporation specializing in customer service is seeking a Customer Service Representative in Arlington, VA. This role entails interacting with customers to provide information about products and services, processing orders, and handling inquiries and billing issues. Ideal candidates exhibit strong communication skills, active listening, and a service orientation. Work in a fast-paced, growth-oriented environment that fosters innovation and creativity.

Qualifications

• Knowledge of principles for providing customer service.
• Administrative and clerical procedures knowledge.
• Proficient in English language structure and grammar.

Responsibilities

• Provide information about products or services to customers.
• Process orders and handle inquiries.
• Keep records of customer interactions.
• Resolve customer billing complaints.
• Contact customers regarding inquiries or claims.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

Customer Service Representative - Arlington, VA

Contract

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.

Overview

This position involves interacting with customers to provide information about products or services, processing orders, handling inquiries and complaints, and assisting with billing and related problems.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers\' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Tools and Technology

• Autodialers — Autodialing systems; Predictive dialers
• Automated attendant systems — Voice broadcasting systems
• Automatic call distributor (ACD) — Automatic call distribution ACD system
• Scanners — Standing equipment
• Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)

• Technology used in this occupation:
  • Contact center software — Avaya software; Multi-channel software; Timpani Contact Center; Timpani Email
  • Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
  • Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
  • Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
  • Spreadsheet software — Microsoft Excel

Knowledge, Skills, and Abilities

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including needs assessment and customer satisfaction evaluation.
• Clerical — Administrative and clerical procedures and systems such as word processing, records management, and related office processes.
• English Language — Knowledge of English language structure and grammar.

• Skills
  • Active Listening
  • Speaking
  • Service Orientation
  • Persuasion
  • Reading Comprehension
  • Critical Thinking
  • Writing
  • Coordination
  • Social Perceptiveness
  • Negotiation

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.