Customer Service Representative - APPRAISER

Sedgwick County; Wichita (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

Sedgwick County is seeking a Customer Service Representative – Appraiser to provide professional, accurate support to property owners, internal departments, and external customers. The role involves explaining appraisal processes, assisting with valuation appeals, maintaining records, and handling real estate and personal property accounts in accordance with Kansas statutes and office policies.

Work is Monday–Friday, 8am–5pm, with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Two (2) years of customer service or administrative support experience in a professional office setting.
• Must successfully pass the following courses within three (3) years of hire date: Kansas Property Tax Law, Kansas Personal Property Valuation and Assessment.
• Preferred: Two (2) years of mass appraisal experience and/or five (5) years of administrative assistance or customer service experience in a professional office setting.
• IAAO Course 101 Fundamentals of Real Property Appraisal.
• Uniform Standards of Professional Appraisal Practice (USPAP).
• Orion Introduction and Overview of Basic Functionality.

Responsibilities

• Assist customers professionally in person, by phone, and in writing.
• Respond to questions and requests accurately, promptly, and courteously.
• Explain Appraiser’s Office processes, records, procedures, and resources to property owners, taxpayers, and authorized representatives.
• Assist with valuation appeals, forms, and related account information.
• Support individual personal property, business personal property, real estate, and appeal accounts.
• Research valuation history and assist customers with the office website and online tools.
• Coordinate with County departments to resolve questions, reconcile changes, correct discrepancies or inequities, and support production needs.
• Receive, document, and assist with KORA requests; promptly notify the KORA Coordinator to support timely acknowledgment and response.
• Assist with Annual Valuation and Property Asset Maintenance
• Research, review, and maintain real estate, individual personal property, and business personal property accounts for annual valuation.
• Research and prepare change orders for personal property, business personal property, and real estate accounts.
• Assist with discovering, listing, and valuing personal and business property assets.
• Identify, research, and correct account discrepancies.
• Maintain accurate property records supporting fair, consistent, and reliable appraisal outcomes.
• Apply Kansas statutes, Property Valuation Division directives, office policies, and appraisal standards.
• Support accurate data maintenance and efficient office workflows.

Skills

Customer service

Administrative support

Education

High school diploma or equivalent

Job description

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Customer Service Representative - APPRAISER

Work Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m.

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits .

Please review the Appraiser’s Office Conflict of Interest Policy prior to applying for this position by clicking here . For questions about this policy, please call the Appraiser's Office at 660-5445.

This position supports the Sedgwick County Appraiser’s Office by providing professional, accurate, and courteous assistance to property owners, representatives, internal departments, and external customers while helping them understand appraisal processes, property records, valuation information, appeals, exemptions, grievances, and related office procedures. The role performs a variety of customer service, records maintenance, research, and appraisal-support duties involving real estate, individual personal property, and business personal property accounts in accordance with Kansas statutes, Kansas Department of Revenue Property Valuation Division guidelines, Sedgwick County Appraiser’s Office policies and procedures, and applicable appraisal standards. This position plays an important role in maintaining accurate property data, supporting annual valuation activities, processing changes, and promoting a positive and professional image of the Appraiser’s Office.

• Assist customers professionally in person, by phone, and in writing.
• Respond to questions and requests accurately, promptly, and courteously.
• Explain Appraiser’s Office processes, records, procedures, and resources to property owners, taxpayers, and authorized representatives.
• Assist with valuation appeals, forms, and related account information.
• Support individual personal property, business personal property, real estate, and appeal accounts.
• Research valuation history and assist customers with the office website and online tools.
• Coordinate with County departments to resolve questions, reconcile changes, correct discrepancies or inequities, and support production needs.
• Receive, document, and assist with KORA requests; promptly notify the KORA Coordinator to support timely acknowledgment and response.

Support Tax Exemption and Grievance Processes

• Assist customers with ad valorem tax exemption paperwork.
• Provide information on Board of Tax Appeals proceedings, orders, and exemption requirements.
• Review, prepare, and process tax grievance applications.
• Prepare and process personal property and real estate change orders.

Assist with Annual Valuation and Property Asset Maintenance

• Research, review, and maintain real estate, individual personal property, and business personal property accounts for annual valuation.
• Research and prepare change orders for personal property, business personal property, and real estate accounts.
• Assist with discovering, listing, and valuing personal and business property assets.
• Identify, research, and correct account discrepancies.
• Maintain accurate property records supporting fair, consistent, and reliable appraisal outcomes.
• Apply Kansas statutes, Property Valuation Division directives, office policies, and appraisal standards.
• Support accurate data maintenance and efficient office workflows.

Minimum Qualifications: High school diploma or equivalent. Two (2) years of customer service or administrative support experience in a professional office setting. Must successfully pass the following courses within three (3) years of hire date. Kansas Property Tax Law. Kansas Personal Property Valuation and Assessment.

Preferred Qualifications: Two (2) years of mass appraisal experience and/or five (5) years of administrative assistance or customer service experience in a professional office setting. International Association of Assessing Officers (IAAO) Course 101 Fundamentals of Real Property Appraisal. Uniform Standards of Professional Appraisal Practice (USPAP). Kansas Property Tax Law. Kansas Personal Property Valuation and Assessment. Orion Introduction and Overview of Basic Functionality.