Customer Service Representative - All Pets Animal Hospital

Lakefield Veterinary Group; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

All Pets Animal Hospital is seeking a friendly and organized Customer Service Representative to be the first and last impression for clients and their pets. You will handle check-in/check-out, scheduling, and educate owners on services, while supporting a collaborative veterinary team.

Join a hospital that values teamwork, communication, and exceptional client care. Experience in customer service and comfort with practice management software are a plus in a fast-paced environment.

Qualifications

• Minimum high school education required; prior customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask in a fast-paced environment with attention to detail.
• Comfortable using computers and practice management software.
• Excellent organizational skills and accuracy in handling client and patient data.

Responsibilities

• Create exceptional experiences for clients and their pets from check-in through check-out.
• Answer phones, respond to inquiries, and assist clients with scheduling appointments.
• Educate pet owners about services, preventive care, and hospital offerings.
• Maintain accurate medical records and client information.
• Coordinate patient flow and communicate effectively with technicians and veterinarians.
• Schedule appointments to maximize efficiency and support quality patient care.
• Process payments and balance daily transactions.
• Assist with prescription pickups and retail purchases.
• Address client concerns professionally and compassionately.
• Support a culture of teamwork, positivity, and excellent customer service.

Skills

Customer service

Communication

Multitasking

Computer literacy

Organizational skills

Education

High School Diploma or GED

Job description

Online appointment scheduling

Customer Service Representative (CSR)

All Pets Animal Hospital

Are you looking for a veterinary customer service role where you can truly make an impact, be part of a supportive team, and grow alongside a hospital that's actively investing in its future?

At All Pets Animal Hospital, we're building something special. Under the leadership of Practice Manager Leslie Chavarria and Medical Director Dr. Matt Duff, our team has worked hard to create a positive, collaborative culture where team members are respected, supported, and empowered to succeed.

After years of growth and positive change, we're proud to offer a workplace where communication, training, teamwork, and exceptional patient care are at the center of everything we do.

As our next Customer Service Representative, you'll be the first and last impression clients have of our hospital. You'll play a vital role in creating outstanding client experiences while helping pets receive the care they need.

Be Part of a Skilled Medical Team

Our hospital offers much more than general practice medicine. We provide:

• Urgent care services
• Exotic pet medicine
• Rehabilitation and physical therapy services
• Advanced diagnostics and treatment options
• A large, well-equipped facility with room to grow

You'll work alongside experienced veterinarians and highly trained technicians, many of whom come from emergency medicine backgrounds, creating an environment where learning never stops.

A Hospital Focused on Teamwork

We've intentionally created a more structured and supportive workflow that allows every team member to excel in their role:

• Reception teams focus on client service and communication
• Technicians handle patient triage and nursing care
• Veterinarians focus on diagnostics and treatment planning

This approach allows for better efficiency, less chaos, and a better experience for both clients and staff.

Modern Technology That Makes Your Job Easier

We Use Innovative Tools Such As

• Online appointment scheduling
• Digital client communications
• Online payment capabilities
• Streamlined practice management software

Our goal is to eliminate unnecessary frustrations so our team can focus on patient and client care.

What You'll Do

• Create exceptional experiences for clients and their pets from check-in through check-out
• Answer phones, respond to inquiries, and assist clients with scheduling appointments
• Help educate pet owners about services, preventive care, and hospital offerings
• Maintain accurate medical records and client information
• Coordinate patient flow and communicate effectively with technicians and veterinarians
• Schedule appointments to maximize efficiency and support quality patient care
• Process payments and balance daily transactions
• Assist with prescription pick-ups and retail purchases
• Address client concerns professionally and compassionately
• Support a culture of teamwork, positivity, and excellent customer service

What We’re Looking For

Required Qualifications

• High School Diploma or GED
• Previous customer service experience
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfortable using computers and practice management software
• Excellent organizational skills and attention to detail

Preferred Qualifications

• Veterinary reception or veterinary CSR experience
• Experience working in a medical or hospitality setting
• Knowledge of veterinary terminology
• Familiarity with appointment scheduling and client communication systems

The Ideal Candidate

• Enjoy helping people and their pets
• Stay calm and organized during busy periods
• Communicate with empathy and professionalism
• Love being part of a team-oriented environment
• Take pride in providing exceptional service
• Are eager to learn and grow within veterinary medicine

Our Culture

Our team knows that great medicine starts with great people.

Over the past several years, we've worked intentionally to strengthen our culture, improve communication, and create a supportive workplace where team members can build long-term careers. We value transparency, accountability, collaboration, and continuous learning.

At All Pets Animal Hospital, you'll join a team that genuinely enjoys working together and is committed to delivering outstanding care to pets and their families.

About Lakefield Veterinary Group

We believe exceptional veterinary care starts with exceptional people.

Lakefield Veterinary Group partners with hospitals across the country to preserve what makes each practice unique while providing the resources, support, and opportunities that help teams thrive.

Our Values

• Respect
• Learning
• Do the Right Thing
• Wow Service
• Fun

If these values resonate with you, we'd love to meet you.

Equal Employment Opportunity

Lakefield Veterinary Group is an Equal Opportunity Employer committed to creating an inclusive environment for all team members and applicants.