Customer Service Representative - Ala Moana

Nordstrom Inc; Honolulu (HI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision

Retirement

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, a fast-moving fashion retailer, seeks a customer‑focused associate to deliver friendly service, resolve returns, and support order pickup while maintaining accurate POS transactions. You will mentor new hires on register use, build trust with customers and teammates, and adapt to evenings and weekends as needed.

Responsibilities include troubleshooting customer concerns with empathy, promoting Nordstrom Loyalty programs, and learning new tools and services that enhance both customer

Qualifications

• Excellent customer service and communication skills.
• Ability to train new hires on POS and store procedures.
• Comfort with Windows, iOS and Android operating systems.

Responsibilities

• Provide friendly service and resolve returns from start to finish.
• Process transactions accurately using POS and store systems.
• Support order pickup inquiries and satisfy customer needs.
• Mentor new employees on register training and procedures.
• Protect customer data privacy and security in daily operations.

Skills

Relationship building

Communication skills

Train others on POS

Task prioritization

Ownership & accountability

Tools

POS systems

Windows

iOS/Android

Job description

Job Description

Do you get energized by connecting with people and finding creative ways to help? In this role, you'll be at the heart of the Nordstrom customer experience by providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and even mentoring new employees on the register. Every interaction is yours to own, and your ability to build trust with customers and teammates is what makes you stand out. A day in the life…

Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries. Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach. Accurately process transactions and ticketing using POS and store systems to support inventory accuracy. Build relationships with teammates and contribute to a positive, team-focused environment. Protect the security and privacy of customer information through education, compliance and resolution of issues. Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience. Hours vary based on business needs, including evenings and weekends.

You own this if you have…

• Strong ability to build relationships with customers, peers, and leaders
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication and strong interpersonal skills
• Ability to train and deliver POS/register training to support onboarding of new hires
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong ownership, accountability, and follow-through

Physical Requirements:

Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling. Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$17.90 - $18.60 Hourly

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants:

Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!