Customer Service Representative Administrator - US Remote

Motorola Solutions; Illinois; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology company in Illinois is seeking a Customer Service Representative to manage account orderliness and support field agents. The role requires strong communication skills and background in customer service and account management. Benefits include comprehensive medical coverage, paid time off, and an incentive bonus plan. Join a supportive workplace that prioritizes community engagement.

Benefits

Competitive salary

Incentive bonus plans

Comprehensive medical, dental, and vision benefits

Generous paid time off

Employee stock purchase plan

Qualifications

• 2+ years of customer service and account management experience.
• Experience with collateral repossession preferred.
• Strong ability to give clear and concise directions.

Responsibilities

• Maintain account orderliness and assign field agents.
• Update accounts with new information from clients.
• Communicate escalated information effectively to clients and supervisors.
• Facilitate recovery of assigned collateral.
• Manage tasks using a centralized dashboard in the proprietary system.

Skills

Customer service

Account management

Phone communication

Multi-tasking

Organizational skills

Education

High School Diploma or GED

Tools

G-Suite

MS Office

Job description

Overview

Employer Industry: Technology and Communications

Why consider this job opportunity

• Salary up to $45,760


• Incentive bonus plans available


• Comprehensive medical, dental, and vision benefits


• Generous paid time off packages, including 10 paid holidays


• Employee stock purchase plan


• Opportunity to work in a supportive and community-focused culture

Job Responsibilities

• Maintain account orderliness and ensure field agents are assigned to each account


• Update accounts with new information received from clients


• Communicate escalated information to clients or supervisors as needed


• Facilitate the successful recovery of assigned collateral


• Utilize a centralized dashboard in the proprietary system to manage tasks

Qualifications

• High School Diploma or GED


• 2+ years of customer service and account management experience


• 2+ years of experience with collateral repossession preferred


• Strong phone skills with the ability to give clear and concise directions


• Proficient in G-Suite, MS Office, and related applications

Preferred Qualifications

• Experience in collections or credit management


• Strong multi-tasking and organizational skills


• Enjoyment of customer service-related interactions

#Technology #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits

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