Customer Service Representative Administrator - US Remote

Davita Inc.; Chicago (IL); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in public safety technology is seeking a Customer Service Representative Administrator to manage accounts and enhance customer interactions. This remote position demands detail-oriented skills and experience in customer service and account management, ideally in a fast-paced environment. Join a team committed to creating safer communities through technology.

Benefits

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Qualifications

• Minimum 2 years Customer Service and Account Management experience.
• Experience with collateral repossession, collections, or asset recovery preferred.
• Detail-oriented with a customer service focus.

Responsibilities

• Maintain account orderliness and ensure agent assignment.
• Update accounts with new information and escalate issues as necessary.
• 100% remote work, requiring computer proficiency.

Skills

Strong phone skills

Multi-tasking

Organization

Basic product/service knowledge

Education

High School Diploma, or equivalent

Tools

G-Suite

MS Office

Job description

Customer Service Representative Administrator - US Remote

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Job Description

We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions.

• Strong phone skills with ability to give clear and concise direction

• Strong multi-tasking and organization skills

• Experience with collateral repossession

• Collections, asset recovery, skip tracing, credit experience would be beneficial

• High level of experience using G-Suite, MS Office and related applications

This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidate have previously worked in a remote environment.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• High School Diploma, or equivalent.

• Minimum 2 years Customer Service and Account Management experience, or equivalent.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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