Customer Service Representative / Administrative Assistant

Greydon, Inc.; New Freedom (York County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative / Administrative Assistant to enhance client relations and support operational functions. This role involves managing customer inquiries, processing orders, and ensuring accurate records while collaborating with various teams. You will thrive in a supportive environment that values innovative ideas and personal growth. Enjoy comprehensive benefits from day one, including medical and dental programs, paid time off, and a retirement plan with company match. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Comprehensive medical/dental programs

Life insurance

Generous paid time off

Retirement savings plan with company match

Qualifications

• 2+ years of experience in administrative support roles in manufacturing.
• Strong written and verbal communication skills are essential.

Responsibilities

• Process, track, and expedite customer orders with accuracy.
• Maintain excellent records and coordinate special project tasks.

Skills

Customer Service

Communication Skills

Attention to Detail

Organization Skills

Time Management

Sales Experience

Problem Solving

Education

High School Diploma or GED

Two-year degree or relevant certification

Tools

Syteline ERP System

Microsoft Office Suite

Job description

Customer Service Representative / Administrative Assistant

Join to apply for the Customer Service Representative / Administrative Assistant role at Greydon.

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative, strategic, persuasive, influential, a mechanical marvel, a customer service authority, meticulous, a closer, or a futurist.

You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

The Customer Service Representative & Administrative Assistant for our EPI brand contributes to the success of the company by establishing and maintaining good client relations. This position receives and processes to completion customer inquiries, orders, and concerns. Incumbents in this position must have the ability to blend excellent communication skills with strong attention to detail and organization to achieve success. Additionally, this position contributes to the success of the company by supporting activities engaged in material flow, job creation, labor hours tracking, and other operations functions.

Are you passionate about this work?

• Shift 8:00am-4:30pm
• Process, track and expedite customer orders, verifying for accuracy.
• Address shipment and delivery inquiries.
• Follow up as appropriate with internal support teams and customer.
• Maintain excellent records.
• Partner with others throughout the company to ensure successful processes.
• Coordinate special project tasks.
• Utilize company tools for order follow up and communication with customers.
• Update schedule status of details and assemblies as they move through the manufacturing process.
• Speak with customers to determine needs and requirements.
• Monitor Job closure for accuracy and targets.
• Create, update, and process data in Syteline ERP System.
• Manage and update due dates in Syteline ERP System.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

If this sounds like you, we want to connect!

• 2+ years’ relevant experience, ideally in administrative support roles in manufacturing
• High School Diploma or GED
• Two-year degree or relevant certification preferred
• 1 year or more experience in sales &/or customer service
• Ability to understand customers’ needs & relate to production processes
• Strong written and verbal communication and human relations skills
• Demonstrated excellence in organization and time management skills
• Must be computer literate
• Must maintain a positive attitude
• Experience using ERP systems for order entry.
• Proficient with the Microsoft Office suite of products, including Excel, Word, and PowerPoint.
• Manufacturing control software experience
• Ability to add, subtract, multiply, and divide in all units of measure (metric and English), using whole numbers, common fractions, and decimals.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Machinery Manufacturing