Customer Service Representative/Admin Assist

United Chemical Technologies, Inc.; Bristol Township (Bucks County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading specialty chemical manufacturing company is looking for a Customer Service Representative to support internal staff and customers. The role involves processing orders, responding to inquiries, and generating invoices while ensuring customer satisfaction. Ideal candidates should have a high school diploma and some customer service experience, with knowledge of Sage CRM being a significant advantage.

Qualifications

• 0-2 years in customer service, preferably in a manufacturing environment.

Responsibilities

• Process orders promptly and update order status.
• Respond to customer inquiries and handle complaints.
• Generate proforma invoices and shipping documents.

Education

High school diploma or equivalent

Tools

Sage CRM

Job description

Job Details

Job Location: Corporate Headquarters - Bristol, PA

Position Type: Full Time

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Description

All facilities are smoke and nicotine free.

UCT is a world-leading specialty chemical manufacturing company serving the environmental, forensics, food and beverage, clinical, pharma, biopharma, and cannabis industries.

The Customer Service Representative greets visitors, answers phones, and supports internal staff and customers by providing helpful information, answering questions, and forwarding issues to the correct department. This role is our front-line support for customers, ensuring satisfaction with products and services.

The hourly rate depends on experience and ranges from $18.00 to $23.00; it is negotiable. Knowledge of Sage CRM is a HUGE PLUS.

• Order Entry: Process orders promptly; check inventory availability; update order status with department leads; communicate order status to customers or sales representatives; release monthly standing orders.
• Inquiries: Respond to customer inquiries and problems, providing information or directing requests to relevant departments; handle complaints related to services and products.
• Pricing: Obtain lead times and pricing from the business manager; communicate pricing and availability to customers; collaborate with Sales on pricing; obtain freight estimates and packaging details.
• Support: Generate proforma invoices and international shipping documents; coordinate with Accounting on credit holds; work with Technical Service for chemical information; collaborate with QC for CofA and CofC documents.
• Administrative: Set up and maintain customer accounts; verify inventory levels; manage shipping documentation and filing.

Qualifications

Education and Experience:

• High school diploma or equivalent.
• 0-2 years in customer service, preferably in a manufacturing environment.

UCT is committed to equal employment opportunity and prohibits discrimination based on race, color, creed, ethnicity, religion, ancestry, age, national origin, sex, sexual orientation, gender identity or expression, genetic information, disability, union status, citizenship, marital status, pregnancy, military or veteran status, or any other protected category. We promote a workplace free of unlawful harassment and discrimination.