Customer Service Representative (7678)

SmartRecruiters, Inc.; Afton (WY); On-site; USD 30,000 - 42,000; Full time

Job summary

Wow 1st (DBA) is a franchise location of Domino's in Afton, WY seeking a friendly Customer Service Rep to be the face of our store. You will handle inquiries, take orders, and ensure accurate processing while keeping customers smiling with quick solutions.

Join our fast-paced team to help with order management, documentation in the CRM, and collaboration across departments to resolve issues. A can-do attitude is valued here.

Qualifications

• Clear spoken and written communication.
• Ability to explain things clearly and manage customer inquiries.
• Strong problem-solving and multitasking abilities.
• Comfort navigating computer systems and CRM software.
• Experience with customer data management is a plus.

Responsibilities

• Decode inquiries and provide information quickly.
• Resolve complaints and convert unhappy customers into satisfied ones.
• Process orders, returns, and exchanges efficiently.
• Coordinate with other departments to meet customer needs.
• Document customer interactions in the CRM system.
• Identify issues and escalate to management when needed.
• Contribute to team trainings and improve service quality.

Skills

Exceptional communication

Customer empathy

Problem solving

Tech savvy

CRM experience

Multitasking

Attention to detail

Team player

Flexibility

Basic math

Education

High school diploma or equivalent

Tools

CRM software

Job description

• Job Category Org: Store Customer Service Rep

Company Description

Wow 1st (DBA) is a locally owned and operated franchise.We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?

Job Description

Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day!

• Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?"
• Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills
• Master the art of order juggling – process, return, exchange, repeat!
• Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match
• Become a walking, talking product encyclopedia – impress customers with your vast knowledge of our offerings
• Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system
• Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management)
• Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers
• Help craft the ultimate customer service playbook by contributing your genius ideas
• Smash those performance goals like a boss and keep our quality standards flying high

Qualifications

• Jedi-level communication skills, both in speaking and writing – you can explain things clearer than a crystal ball!
• People skills that would make even Ryan Reynoldsjealous – you can charm customers from all walks of life
• Problem-solving abilities that would impressEinstein– you're always one step ahead of customer concerns
• Tech-savvy enough to make Iron Man proud – you can navigate computer systems like a pro
• CRM software experience that would make you the Yoda of customer data management
• Multitasking skills that would put an octopus to shame – you thrive in our fast-paced, whirlwind environment
• Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!)
• Zen master-level calm under pressure – you can turn conflicts into group hugs (metaphorically speaking, of course)
• Eagle-eye attention to detail – you can spot a typo from a mile away
• Team player vibes mixed with lone wolf independence – you're the Swiss Army knife of customer service
• Flexibility that would make a yoga instructor envious – you bend and adapt to changing priorities like a champ
• High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters)
• Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you!

Additional Information

All your information will be kept confidential according to EEO guidelines.

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