Customer Service Representative- 2nd Shift

Bomb Party Official; Pike Road (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401(k) with match

Employee assistance program

Insurance (medical, dental, vision,</n

Job summary

Bomb Party Official is seeking a reliable and motivated Customer Support Representative to join our on-site team in Alabama. You will handle inquiries, assist with order processing, and provide product information to customers and Representatives.

In this role, you will troubleshoot issues with empathy, collaborate with cross-functional teams, and maintain accurate records while aiming to exceed response and resolution targets in a fast-paced environment.

Qualifications

• Excellent written and verbal communication with customers and reps.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Strong attention to detail and accuracy in records and orders.

Responsibilities

• Respond to customer inquiries via email, chat, and phone; assist with order processing.
• Provide product information, pricing, and availability to customers and reps.
• Troubleshoot issues; resolve concerns with empathy and efficiency.
• Collaborate with internal teams to resolve complex customer problems.
• Keep accurate records of customer interactions and transactions.
• Identify process improvements to enhance customer experience.
• Meet or exceed performance metrics for response and resolution times.

Skills

Clear communication

Time management

Empathy

Problem solving

Written communication

Job description

At Bomb Party®, we believe in sparkle, surprises, and sisterhood. Founded by two sisters with a big dream and a live stream, we've grown into a multi-million-dollar social selling sensation, and we’re just getting started. Our one-of-a-kind reveal experience, trend-setting jewelry, and vibrant rep community have made us one of the fastest-growing brands in the industry.

We are actively seeking reliable, hardworking, and motivated individuals to join our team.

What We Offer

• Paid time off
• 401(k) with match
• Employee assistance program
• Insurance (medical, dental, vision, and life)
• Health savings account
• Employee discount
• Occasional product samples

What You Do

• Respond promptly and professionally to customer inquiries via email, chat, and phone. Assist customers and Representatives with order processing, including order entry, tracking, and returns.
• Provide product information, pricing, and availability to customers and Representatives.
• Troubleshoot and resolve customer issues and concerns with empathy and efficiency.
• Collaborate with internal teams to elevate and resolve complex customer problems.
• Maintain accurate records of customer interactions and transactions as appropriate.
• Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience.
• Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.

What You Bring

• Ability to communicate clearly and professionally with reps and cross-functional partners.
• Ability to sit for extended periods and perform physical tasks, including lifting and carrying items weighing approximately 30-50 pounds, with or without reasonable accommodation.
• Ability to bend, reach, stand, walk, and move with agility throughout the workday.
• Basic math skills to support inventory tracking, order verification, quantity counts, and shipping accuracy.
• Strong attention to detail with a commitment to accuracy and quality.
• Effective organizational skills with the ability to prioritize multiple tasks and maintain accurate records.
• Strong verbal and written communication skills.
• Effective time-management skills and the ability to meet deadlines in a fast-paced environment

Schedule

• Full-time on-site position, Monday through Friday, 1:00 PM-10:00 PM
• Occasional overtime is required.

Bomb Party is an equal opportunity employer. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All qualified candidates will receive fair consideration for employment. Candidates in need of an accommodation to facilitate the application process may send their request to [e-mail]