Customer Service Representative - 2nd Shift

RXO, Inc.; Bristow (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Paid time off and holidays

401(k) retirement plan with company-m

Health insurance

Job summary

RXO, Inc. in Bristow, VA is seeking a Customer Service Representative to support customers, business partners and drivers, ensuring delivery commitments are met and the customer experience is exceptional.

You will handle inquiries by phone and email, resolve issues, monitor routes, and assist with warehouse tasks. A high school diploma and 1 year call center experience are preferred; Spanish bilingual is a plus. Schedule: Sunday to Thursday, 10am–7pm.

Qualifications

• 1-year related experience preferably within a call center environment
• High school diploma or equivalent
• Strong customer service skills and the ability to satisfactorily resolve issues
• Ability to multitask with exceptional organizational skills

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Process changes or cancellations to delivery orders
• Scan drivers to ensure compliance
• Print product return labels
• Assist leadership with warehouse duties

Skills

Customer service

Multitasking

Spanish (Bilingual)

Education

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $18-$18.50 hourly. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.

Schedule

Sunday-Thursday, 10a-7p.

What Your Day-to-day Will Look Like

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Process changes or cancellations to delivery orders
• Scan drivers to ensure compliance
• Print product return labels
• Assist leadership with warehouse duties

At a Minimum, You'll Need

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd Be Great If You Also Have

• Spanish Bilingual (Preferred)
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.