Customer Service Representative 2

Remote Jobs; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a remote customer service representative based in Arizona. The role involves handling calls, resolving discrepancies, and updating eligibility information. Candidates should have at least one year of customer service experience and strong communication skills. A comprehensive benefits package is offered along with opportunities for career advancement.

Benefits

Comprehensive benefits package

Paid parental leave

Generous vacation and sick time off

Career advancement opportunities

Qualifications

• Minimum of one year of experience in a multi-functional customer service environment.
• Knowledge of AHCCCS, DES, Medicare, and other eligibility programs and systems.
• Strong written and oral communication skills.

Responsibilities

• Handle incoming calls within established call center guidelines.
• Conduct research and resolve complex case discrepancies using various computer systems.
• Update eligibility and enrollment information in PMMIS and other subsystems.

Skills

Customer service experience

Strong communication skills

Independence

Computer proficiency

Job description

Overview

Employer Industry: Healthcare - Medicaid Services

Why consider this job opportunity:

• Salary up to $33,519
• Opportunity for career advancement and growth within the organization
• Work remotely within Arizona, offering flexibility and improved work/life balance
• Comprehensive benefits package including medical, dental, life, and disability insurance
• Paid parental leave and generous vacation and sick time off
• Supportive work environment recognized for high employee engagement and satisfaction

What to Expect (Job Responsibilities)

• Handle incoming calls within established call center guidelines
• Conduct research and resolve complex case discrepancies using various computer systems
• Update eligibility and enrollment information in PMMIS and other subsystems
• Provide backup support for OCARE call centers by managing incoming calls
• Serve as a resource for policy, procedural, or systems-related inquiries and assist in developing Standard Work Processes

What is Required (Qualifications)

• Minimum of one year of experience in a multi-functional customer service environment
• Knowledge of AHCCCS, DES, Medicare, and other eligibility programs and systems
• Strong written and oral communication skills
• Ability to work independently and take initiative
• Proficiency in using computers and interpreting complex rules and procedures

How to Stand Out (Preferred Qualifications)

• Experience in medical eligibility, enrollment, claims processing, or claims customer service
• Bilingual (Spanish) skills are a plus

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