Customer Service Representative (1st Shift)

CJ Logistics America; Wilmer (TX); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and(dis

Disability insurance

401(k) retirement savings

Paid time off

Tuition assistance

Early access to earned wages

High performance culture with a contin

Job summary

CJ Logistics America is hiring a Customer Service Representative (CSR) to serve as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. You will manage communications, schedules, and paperwork, and support both shipping and receiving operations in a fast-paced warehouse environment.

The role requires 1–2 years of related experience, proficiency with Microsoft Office, and strong attention to detail.

Qualifications

• High School Diploma or GED or equivalent experience.
• 1–2 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment.
• Effective problem‑solving and interpersonal skills.

Responsibilities

• Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.
• Process and maintain inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
• Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error‑free.
• Assign dock doors and update door and yard reports for trailer inventory.
• Sign drivers in and out, verifying identification and paperwork accuracy.
• Reconcile inbound shipments with packing slips and manage drop lot activities.
• Process and schedule all carrier appointments.
• Support shipping and receiving functions as needed, demonstrating flexibility across the team.
• Report errors or discrepancies to leadership to ensure accuracy and compliance.

Skills

Customer service

Communication

Multitasking

Problem solving

Interpersonal skills

MS Office

Education

High School Diploma or GED

Tools

WMS

AS400

Logistics software

Job description

Who We Are And Why We’re Hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer‑packaged goods, healthcare and medical supplies, and tire and automotive.

Who We Are And Why We’re Hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer‑packaged goods, healthcare and medical supplies, and tire and automotive.

Schedule

Mon‑Fri 8AM‑5PM

Compensation

Base Hourly Wage or Compensation Range: $21.00-24.00 per hour

Shift Differential: No

Incentive eligible: No

Position Overview

The Customer Service Representative (CSR) serves as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. This role is responsible for managing communications, maintaining schedules, processing paperwork, and supporting both shipping and receiving operations. The CSR ensures all documentation is accurate, supports daily logistics functions, and delivers excellent service in a fast‑paced warehouse environment.

Essential Job Duties & Responsibilities

Customer Interaction & Communication

• Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.

Documentation & Scheduling

• Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
• Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error‑free.
• Assign dock doors and update door and yard reports for trailer inventory.
• Sign drivers in and out, verifying identification and paperwork accuracy.

Operational Support

• Reconcile inbound shipments with packing slips and manage drop lot activities.
• Process and schedule all carrier appointments.
• Support shipping and receiving functions as needed, demonstrating flexibility across the team.
• Report errors or discrepancies to leadership to ensure accuracy and compliance.

Compliance & Continuous Improvement

• Participate in all required training and professional development.
• Follow all safety, operational, and record‑keeping policies.
• Perform all duties in a safe, timely, and professional manner.

Required Qualifications

Perform other related job duties as assigned or required

• High School Diploma or GED Equivalent – or equivalent relevant experience.
• 1-2 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment.
• Effective problem‑solving and interpersonal skills.
• Effective interpersonal skills with the ability to work with internal and external customers.

Preferred Qualifications

• Previous shipping and receiving experience in a warehouse environment.
• Prior experience with warehouse management systems (WMS) or AS400.
• Experience with electronic scheduling and logistics software.
• Ability to work in a high‑volume, fast‑paced setting.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.

The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This role may be performed on‑site only.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.

What We Offer

• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings
• Paid time off
• Tuition assistance
• Early access to earned wages
• High performance culture with a continuous improvement mindset
• Opportunities for advancement!

CJ Logistics About Statement

At CJ Logistics, we value diversity, equity, and an inclusive workplace. If you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

This job posting sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law.

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pursuant to the California Fair Chance Act and other applicable federal, state, and local fair chance laws, the Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.

CJ Logistics participates in the E‑Verify program.

This position is not eligible for visa sponsorship or support for work authorization.

CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non‑automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at [e-mail] or call ([phone]. Requesting an accommodation or alternative review process will not negatively affect your candidacy.

NOTICE OF USE OF ARTIFICIAL INTELLIGENCE (“AI”) IN HIRING

CJ Logistics America, LLC and its affiliates (“CJ Logistics,” the “Company,” or “we”) are committed to transparency about our hiring practices, including when using artificial intelligence tools (“AI Tools”) during the hiring process. This notice explains how we may use AI Tools to help us review applications, conduct interviews, and make hiring decisions.

Why We Use AI Tools in Hiring

• Review applications faster
• Help create interview questions
• Apply the same standards when evaluating all candidates
• Match candidates to jobs based on their experience
• Record or summarize interview responses
• Prepare notes about interviews
• Screen applications and resumes

What Information We May Use

• Your resume and application materials
• Your answers to interview questions or assessments

How We Make Hiring Decisions

We use AI Tools to assist us in the hiring process. However, we do not use AI Tools to make final hiring decisions. People—not computers—make all hiring decisions.

Non-Discrimination

We have designed our hiring practices to avoid using AI Tools in ways that may be discriminatory. We are committed to preventing job discrimination in the employment process.

Contact Us

About

If you have questions about how we use AI Tools or want to opt out of the use of AI Tools being used in your hiring process, please contact us as follows:

VP, Deputy Counsel
[e-mail]
1750 S. Wolf Rd. Des Plaines, IL 60018

Effective Date

This Notice takes effect on 10/01/2025. We may update it from time to time. Please check back for any changes.

For Illinois Applicants

AI Video Interview Notice

Use of AI in Video Interviews

If you are applying for a job in Illinois, we may ask you to complete a recorded video interview. We may use AI Tools to help evaluate these video interviews.

How AI Is Used

How the AI Tool Works

The AI Tool creates insights that are reviewed along with your other application materials. These insights may help us evaluate whether you are good fit for the job for which you have applied.

Before using an AI Tool to review your interview, we will give you more information about how the AI Tool works and what qualities we use to evaluate applicants.

With Your Consent

• We only share your video with people or service providers who help evaluate your application;
• You may ask us to delete your video interview at any time, and we will delete it within 30 days.

If you do not consent to our use of an AI Tool, we will not use the AI Tool to evaluate your interview. We will use different methods, such as a live interview or a human‑reviewed interview.

Retention and Deletion: We will only share your video with people or service providers who help evaluate your application. You may ask us to delete your video interview at any time, and we will delete it within 30 days.

For New York City Applicants

Automated Employment Decision Tool (AEDT) Notice

If You Are Applying For a Job In New York City, We May Use An Automated Employment Decision Tool (AEDT”) To Help Evaluate Candidates. Under New York City Local Law 144, We Must Tell You The Following

Data Used

The AEDT may review your resume, application materials, assessment answers, interview responses, and other information you provide.

What We Evaluate

The AEDT evaluates job‑related qualities such as your experience, skills, and abilities related to the job you applied for.

Alternative Process

You may ask for a different way to be evaluated or request accommodation. Contact us using the information above.