Customer Service Representative (11:30-8pm EST)

The Loomis Company; Reading (Berks County); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a driven Customer Service Representative to join their dynamic team. This role offers a hybrid work environment, allowing for flexibility while providing essential support to clients and claimants. Ideal candidates will possess strong bilingual communication skills and a passion for helping others. With a commitment to employee growth and development, this position provides opportunities for career advancement and a supportive work culture. Join a company that values its employees and fosters a collaborative atmosphere, ensuring you can excel in your career while making a meaningful impact.

Benefits

Generous Paid Time Off

Medical, Dental, and Vision Insurance

401k with Company Match

Employer Paid Core Benefits

Work/Life Balance

Career Advancement Opportunities

Company Sponsored Employee Events

Qualifications

• Experience in customer service, preferably in a call center.
• Ability to communicate effectively in English and Spanish.

Responsibilities

• Provide customer service to claimants and clients via phone.
• Maintain service logs and meet production goals.

Skills

Bilingual Communication (English/Spanish)

Customer Service Skills

Problem Solving

Typing Skills

Microsoft Office Proficiency

Education

High School Diploma or GED

Job description

Customer Service Representative (11:30-8pm EST)

Customer Service Representative (11:30-8pm EST)

2 days ago Be among the first 25 applicants

Company Overview

The Loomis Company is seeking individuals who are driven, reliable, and looking to excel with our growing team! For over 65 years, The Loomis Company has been a family owned company committed to protecting what you value most...Your people. Your assets. Your future.

Job Details

Level

Entry

Job Location

Headquarters - Wyomissing, PA

Secondary Job Location(s)

Undisclosed

Remote Type

Hybrid

Position Type

Full Time

Education Level

Undisclosed

Salary Range

$19.00 - $20.00 Hourly

Travel Percentage

Undisclosed

Job Shift

Any

Job Category

Customer Service

Company Overview

The Loomis Company is seeking individuals who are driven, reliable, and looking to excel with our growing team! For over 65 years, The Loomis Company has been a family owned company committed to protecting what you value most...Your people. Your assets. Your future.

Who We Are

With a reputation as one of the most trusted insurance experts in the industry, The Loomis Company continually expands our business with a focus on service, expertise, and technology.

Who We're Looking For

Highly motivated team members that have a passion for helping customers and a drive to learn and grow. The shift we are currently looking for is from 11:30am to 8:00pm(EST), Monday-Friday, this position will entail:

• Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence.
• Maintain customer service logs to 1 page or less (or 3 day turn around time).
• Process any incoming client correspondence.
• Meet or exceed production goals for calls and correspondence.Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day.
• Meet or exceed customer service quality standards.
• Complete special projects as assigned.
  
  

Where You'll Be Located

In a secure, quiet location with high speed, reliable internet either remotely or in our Wyomissing Office. This role is mostly remote, with the exception of reporting to the office once per month for local employees.

What You Can Bring To The Team

• Although experience is preferred, we will train the right team member!
• Proven ability to communicate bilingually (English/Spanish) via telephone and written correspondence with an enthusiastic and courteous demeanor.
• Stellar people & listening skills.
• Proven reliability, problem solving skills, and ability to work well under pressure in a fast-paced environment.
• Proficient typing skills with minimal error count.
• Knowledge of Microsoft Office products.
• Excellent verbal and written communication skills.
• Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims.
  
  

Desired Education And Experience

High School Diploma or General Education Degree (GED), plus two years customer service experience preferably in a call center environment, with medical codes and/or terminology helpful.

WHAT WE HAVE TO OFFER YOU!

• Generous Paid Time Off & paid Holidays
• Work/Life Balance
• Medical, Dental, and Vision
• Healthcare spending or reimbursement accounts such as HSA or FSA
• Employer paid Core Benefits - Life Insurance, Short & Long Term Disability, EAP
• 401k with Company match
• Many Company sponsored employee events
• Career advancement possible
  
  

Hipaa Security Statement

This position may require access to private health information (PHI) and/or electronic private health information (EPHI) for Loomis Company clients. The minimum necessary access will be granted based on the employee's responsibilities. To perform their job requirements, certain employees may also be granted access to PHI and EPHI of Loomis Company employees.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to perform keyboard work, verbal communications and close vision computer use. The employee may need to lift and/or move up to fifteen (15) pounds.

The Loomis Company is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.

This employer uses E-Verify. Please visit the following website for additional information:The Loomis Company E-Verify. E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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