Customer Service Representative 1 – Hollow Metal - Fontana, CA

Schlage Lock Company LLC; Fontana (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous vacation and sick time

401K with 6% match

Health Savings Accounts

Flexible Spending Accounts

Disability Insurance

Life Insurance

Tuition Reimbursement

Voluntary Wellness Program – rewards

Employee Discounts through Perks at Wo

Community involvement opportunities

CliftonStrengths assessment & coaching

Job summary

Allegion plc in Fontana, CA is seeking a Customer Service Representative 1 – Hollow Metal to be the cradle-to-grave contact for customers, quote and place orders, ensuring proper product configuration and on-time shipment.

This role requires strong communication, problem solving, and a focus on customer satisfaction. You will collaborate with Engineering, Production and Shipping to deliver excellent service and maintain accurate order data in the CRM system.

Qualifications

• High School Diploma or GED required.
• 2+ years in customer service or as an account manager with construction experience.
• Door and Frame experience a plus.
• Experience with ERP and CRM systems.
• Strong Microsoft Office skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Skill in negotiations, communications and providing customer support.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.

Responsibilities

• Handle customer requests using current and future information technology to ensure issues are resolved promptly and thoroughly.
• Answer all phone calls within 3 rings, greet customers promptly and warmly, and respond to emails within 2 hours.
• Follow status of orders from creation through shipping and ensure order details are complete and accurate.
• Interface with Engineering, Production and Shipping to address customer issues and document interactions in the CRM system.
• Input and track calls, conversations, and quotes; generate daily sales projections and analyze performance reports.
• Identify opportunities to drive process improvements that enhance the customer experience.
• Perform other duties as assigned.

Skills

Customer service experience

Communication skills

Detail orientation

Integrity and customer satisfaction

Negotiation skills

Decision making

Analytical abilities

Door and Frame experience

Education

High School Diploma or GED

Associate’s degree or higher

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor – a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Customer Service Representative 1 – Hollow Metal - Fontana, CA

Customer Service Representative 1 (CSR-1) is the single point of customer contact “cradle to grave” to handle all customer needs. Build a trusting relationship with the defined customer base. The CSR-1 serves the customer by responding to inquiries about products and services, resolving complaints, quoting and placing orders to ensure that the proper products are configured and shipped. This contributes to the overall success of DCI by being a team player willing to step in as needed to do whatever it takes to ensure the customer has what they need when they need it.

What You Will Do:

Professionally handle customer requests using current and future information technology to ensure that issues are resolved both promptly and thoroughly: Answer all phone calls within 3 rings, greet customers promptly and warmly, ascertain problem or reason for calling. Return any missed calls / voicemails within 15 minutes. Respond to customer emails, quote requests, or other electronic inquiry within 2 hours. Follows status of orders from creation through shipping. Responsible for quality of order submitted, ensures that the orders are properly entered into the system: all information and customer questions must be complete clean information put together as a complete package ensure all order details are correct and complete reviews final completed check lists prior to order release to engineering. Address customers' QC issues directly maintaining a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. Interface with Engineering, Production and Shipping functions as needed to address customer issues. Gather customer information, fulfill customer needs, educate the customer where applicable and document interactions through contact tracking: Calls on regular and prospective customers to solicit orders. Enters all contacts, conversations, and quotes into the CRM system (future). Make daily sales projections, analyzes sales performance reports. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. Other duties as assigned.

What You Need to Succeed:

• High School Diploma or GED.
• An Associate’s degree or higher is preferred.
• 2+ years in customer service or as an account manager with construction experience.
• Door and Frame experience a plus.
• Experience with ERP and CRM systems.
• Strong Microsoft Office skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Skill in negotiations, communications and providing customer support.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.

Why Work for Us?

Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us:

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Generous Vacation and Sick Time
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Compensation:

This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Hourly Range: $26.00 - $35.00 per hour. The actual compensation will be determined based on experience and other factors permitted by law.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.