Customer Service Representative 1 Float - Fairlawn, OH

WesBanco Bank, Inc.; Fairlawn (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

WesBanco Bank, Inc. is seeking a Customer Service Representative to work 100% in-office in Fairlawn, OH, with opportunities to float to Belden, Medina, and Tallmadge offices.

You will handle transactions, cash drawer balancing, and customer referrals while delivering excellent service in a fast-paced banking center. Qualifications include a high school diploma or GED and at least 1 year of cash handling or customer service experience.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of cash handling or customer service experience preferred.
• Strong product knowledge for selling and service is expected.

Responsibilities

• Accept and accurately process customer transactions according to bank policies.
• Balance cash drawer and maintain accuracy in cash handling procedures.
• Support Banking Center by answering calls and handling routine inquiries.
• Develop and maintain knowledge of WesBanco products and services to identify referral opportunities.
• Meet established referral goals and determine appropriate next steps for customers.

Skills

Reading comprehension

Written communication

Presentation skills

Numerical skills

Problem solving

Product knowledge

Organization

Multi-tasking

Education

High School Diploma or GED

Job description

Location

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be in our Banking Center in Fairlawn Office. This position will also float to our Belden, Medina, and Tallmadge offices.

Market

Akron

40

Requirements

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of cash handling or customer service experience preferred.

Job Description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

• Perform Customer Transactions
• Operational and Security Proficiency

Essential Duties and Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations
• Sound mathematical and analytical skills preferred.
• Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
• Must have excellent organizational skills and the ability to multi-task ad to be flexible.

Full-Time/Part-Time

Full-time

Area of Interest

Retail Services

All Locations

Fairlawn , Ohio , United States

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