Customer Service Representative 1 Float - Fairlawn, OH

WesBanco; Fairlawn (OH); Sur place; USD 26 000 - 38 000; Plein temps

Résumé du poste

WesBanco in Fairlawn, OH is seeking a Customer Service Representative to provide excellent service and accurate transaction processing at our in-office locations. The CSR will also float to Belden, Medina, and Tallmadge offices as needed to support banking center operations.

The role emphasizes handling transactions, maintaining cash drawer integrity, and identifying referral opportunities while protecting customer information and following security procedures.

Qualifications

• Excellent customer service and cash handling abilities.
• Ability to process financial transactions accurately.
• Maintain security and audit procedures as required.
• Identify referral opportunities and support banking center goals.

Responsabilités

• Accept and accurately process all financial service transactions.
• Balance cash drawer and follow cash handling procedures.
• Protect confidentiality of employee and customer information.
• Answer calls and support banking center needs to meet customer service goals.
• Develop knowledge of bank products and services to assist customers.

Connaissances

Customer Service

Transaction Processing

Cash Handling

Referral Opportunities

Security Procedures

Teamwork

Formation

High School Diploma or GED

Description du poste

Essential Functions

Excellent Customer Service

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be in our Banking Center in Fairlawn Office. This position will also float to our Belden, Medina, and Tallmadge offices.

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify Referral Opportunities

Essential Duties And Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Other Skills And Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations

Sound Mathematical And Analytical Skills Preferred

• Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
• Must have excellent organizational skills and the ability to multi-task ad to be flexible.

High School Diploma or General Education Degree (GED) required.
Minimum of 1 year of cash handling or customer service experience preferred.