Customer Service Representative 1 Float - Defiance, OH - Defiance, OH

WesBanco Bank Inc.; Jackson Township (OH); In loco; USD 19.000 - 26.000; Tempo pieno

Descrizione del lavoro

WesBanco, Inc. is seeking a Customer Service Representative to deliver courteous banking support and accurately process transactions according to bank policies.

As the first point of contact for customers, you will handle inquiries, balance cash drawers, and identify referral opportunities while maintaining confidentiality and security standards.

Competenze

• Excellent customer service skills to assist banking customers.
• Ability to accurately process financial transactions per policy.
• Strong cash handling and balancing abilities.
• Good written and verbal communication for customer interactions.
• Discretion in handling confidential customer information.

Mansioni

• Accept and accurately process all financial service transactions.
• Balance cash drawer and follow cash handling procedures.
• Provide excellent customer service and answer inquiries.
• Identify referral opportunities and promote banking products.
• Follow security, audit, and confidentiality requirements.
• Handle calls and support banking center operations as needed.

Conoscenze

Customer service

Cash handling

Communication

Attention to detail

Formazione

High School Diploma or GED

Descrizione del lavoro

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify Referral Opportunities

Essential Duties and Responsibilities

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations

Sound mathematical and analytical skills preferred.

Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.

Ability to deal with problems involving several concrete variables in standardized situations.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Must have excellent organizational skills and the ability to multi-task ad to be flexible.

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of cash handling or customer service experience preferred.