Customer Service Representative 1 Float - Defiance, OH - Defiance, OH

WesBanco Bank Inc.; Cox Subdivision (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Representative to serve as the first point of contact for customers. You will process transactions accurately, deliver excellent service, and promote referrals within the banking center.

The position requires strong cash handling skills, high school diploma, and the ability to multitask in a fast-paced environment. Excellent communication and confidentiality are essential.

Qualifications

• Proven ability to deliver excellent customer service in a fast-paced environment.
• Strong cash handling and math aptitude.
• Excellent communication and interpersonal skills.
• Ability to identify and promote referral opportunities to help grow banking relationships.

Responsibilities

• Accept and accurately process financial transactions per bank policies.
• Provide friendly, professional customer service as the first point of contact.
• Balance cash drawer and follow proper cash handling procedures.
• Maintain confidentiality of employee and customer information.
• Identify referral opportunities and determine appropriate lines of business.
• Escalate complex issues and follow up to ensure customer needs are met.

Skills

Customer Service

Cash Handling

Sales

Communication

Education

High School Diploma

Job description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify Referral Opportunities

Essential Duties and Responsibilities

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations

Sound mathematical and analytical skills preferred.

Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.

Ability to deal with problems involving several concrete variables in standardized situations.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Must have excellent organizational skills and the ability to multi-task ad to be flexible.

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of cash handling or customer service experience preferred.